Date:         Tue, 6 Aug 2002 10:27:48 -0600
Reply-To:     Andrew Fox <afox@CNR.COLOSTATE.EDU>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Andrew Fox <afox@CNR.COLOSTATE.EDU>
Subject:      Re: Vendor Rant, Sorry
Comments: To: Helen Fahy <72510.1173@compuserve.com>
In-Reply-To:  <000901c23d64$e6066d40$1a29c1d8@mydomain>
Content-Type: TEXT/PLAIN; charset=US-ASCII

If we collectively stop using vendors that give bad service they will have
more time to pay attention to details, and answer our questions.  Not
suprisingly the ones that seem to get the most buisness have the worst
customer service, and their prices are not always the cheapest.

 Andrew Fox
 86 Westy

On Tue, 6 Aug 2002, Helen Fahy wrote:

> I do not want to complain,.................much.  But I seem to be
> experiencing a spate of really poor parts order fulfillment.
>
> Between the vendor reshipping returned goods in completely inadequate
> packing(not even close to original), resulting in my receiving damaged
> goods, to authorizing on a webform 3 day shipping charges and then 3 days
> later(I went out of town camping and I will not bring a cell phone to check
> messages) finding out that I also had to be at home to receive a phonecall
> from the vendor to authorize the 3 day charges(the webform, why bother?), to
> different prices between the website and the vendor pricelist.  Add to this
> a couple of pmails helping me to understand the vendor's situation,.....
> All this on two orders ~$400?
>
> Anyone else feeling a bit tired of this two step routine?
>
> No vendor names will be offered, but mention one in particular and you just
> might get a long silence.
>
> Helen & Joe Fahy
> '87 Westy
> 814-422-8210
> Central PA EDT
>
>
>
>
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