Date: Tue, 6 Aug 2002 19:07:59 -0400
Reply-To: 72510.1173@COMPUSERVE.COM
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Helen Fahy <72510.1173@COMPUSERVE.COM>
Subject: Re: WAS-RE: Vendor Rant
Content-Type: text/plain; charset="iso-8859-1"
Fellow Listmembers,
I do not believe that accepting poor service or damaged product from 'net
vendors, as a given cost of using the 'net, is reasonable. I do believe
that some form of publicly viewable vendor/customer feedback, not unlike
what Ebay maintains, would be beneficial to all. There would be abuses and
misunderstandings in any such system, but overall trends of poor vendors or
poor customers are going to be hard to hide. The system should allow
responses to feedback to be allowed and viewable.
As a metaphor for the value for this type of feedback, consider two
restaurants, side by side, one with cars parked out in front, the other with
none. What conclusions might you draw, assuming both were open serving the
same type of food? As a counterpoint, if one of the parking lots is full of
broken beer bottles, what conclusions might you draw about the clientele?
With the anonymity of the 'net, little if any of this accessory information
is available for informed shopping.
Major snip-
After considering this why complain about something that will happen.
Instead give praise when a on-line order goes right !
End snip-
I believe the list contains at least one of my most recent postings where I
have thanked individuals and businesses for successful 'net/mail-order
transactions.
SNIPPED FROM: Re: lugs and studs for alloy LONG- Project & quasi TRIP
REPORT
Date: Sat, 3 Aug 2002 12:22:16 -0400
Big Thanks to: Doug Stewart @ European Imports Lockhaven,PA(mounted/balanced
tires/wheels & 7" headlight fittings), Derek Drew(wheels), Tirerack(tires),
Bus Depot(rear brake components), Vanagain(headlights) and Bugs and
Buggies(studs).
Respectfully,
Joe Fahy
'87 Westy
----- Original Message -----
From: "Sean Garrett" <SEAN.GARRETT@ASU.EDU>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Tuesday, August 06, 2002 4:49 PM
Subject: WAS-RE: Vendor Rant
>
> I have to chime in here, I have found that just about any mail order (or
> internet based) shopping one does has "side effects". That is if your not
> shopping in a store, looking at what you want (able to touch it and feel
it,
> etc...) then their is a chance for foul up. That is why I don't shop
on-line
> (or mail order catalog) for clothes. I need to try them on before I buy to
> make sure they are what I want.
>
> Also even then you get a hassle... example, ordinary weekend job... any
> plumbing or electrical around the house "fix it" task. Maybe its just me
> but, I always end up at the hardware store about 4 times before the job is
> done.
>
> After considering this why complain about something that will happen.
> Instead give praise when a on-line order goes right !
>
> Sean Garrett
> 1981 Westy (his)
> 1995 Eurovan Camper (hers)
> sean.garrett@asu.edu
>
>
>
>
>
>
> > -----Original Message-----
> > From: Justin M. Mayrand [mailto:jmayrand@ACORNWORLD.NET]
> > Sent: Tuesday, August 06, 2002 1:41 PM
> > To: vanagon@GERRY.VANAGON.COM
> > Subject: Re: Vendor Rant
> >
> >
> > I have had many vendors I do not use any more due to poor
> > customer service
> > or poor quality parts. I figure that if you have given the
> > company a chance
> > to make it right, but they still have not made things right,
> > we should keep
> > a running list here to save others the hassle. ...JMM
> >
> > Justin Mayrand
> > '80 Westy "SuperVan"
> >
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