Date:         Sat, 7 Sep 2002 15:09:52 -0400
Reply-To:     "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
Organization: Bulley-Hewlett
Subject:      Re: Bus Depot Rant
In-Reply-To:  <IBEMIMEBBBEOIIGIKKAHAECDGIAA.vanagon@busdepot.com>
Content-Type: text/plain; charset="us-ascii"

Folks--

You've got to be fair to Ron and others in the service industry. The old
adage "it's hard to find good help these days" is as true now as it was
when Shakespeare or Plato or Cro-Magnon man wrote it. Turn over is
unavoidably high, tempo of operations is typically harsh, and
expectations are overly high for a system that is typically operating at
full throttle.

I think it is fair to feel frustrated, but Ron and other vendors on list
have said many times "if you have a problem, let me know". It isn't
fair, in my opinion, to skewer a business when the proprietor has no
knowledge of the misdeed of his employees. If I got skewered publicly
every time a BH writer makes a grammatical error, or a graphics person
uses the wrong hue of green, I'd be changing oil for a living.

Play nice.

Developing business and guiding change since 1996,

G. Matthew Bulley
Bulley-Hewlett
Marketing & Communications
Business: www.bulley-hewlett.com
AIM = IExplain4u
Phone: +1.919.658.1278


-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On Behalf
Of The Bus Depot
Sent: Saturday, September 07, 2002 2:13 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Bus Depot Rant

> Well I have had it with Bus Depot...
>
> Order#1 - received my mud guards with broken hardware, offered a
> $25 in store credit.  Sounded fair.
>
> Order#2 - Phone message : "What $25 in-store credit sir? We have
> nothing on file about this...".  eventually "sorry there was a mixup,
> the $25 is now on file and ready for your NEXT order"
>
> Order#3 - Phone message: "What $25 in-store credit sir?  We have
> nothing on file about this..."  AAAAAAAGHHH!!!  Get organized Bus
>  Depot.  I'm sure my $25 will not be applied to this order either...


Yes it will.  I will see to it.  All you needed to do was email me
directly.

To say it once again, as I have offered many, many times before ....

*************************************
If you EVER have ANY problem with a Bus Depot
order, or any comment, complaint, or suggestion,
I want to hear about it.  Please do not hesitate to
email me PERSONALLY at ron@busdepot.com
and I will make things right.
************************************

This simple step will get any problem solved promptly, courteously, and
with
my apologies.

Ranting won't.

Thank you,
Ron Salmon
The Bus Depot, Inc.
(215) 234-VWVW
www.busdepot.com

_____________________________________________
Toll-Free for Orders by Part #    1-866-BUS-DEPOT