Date:         Sat, 7 Sep 2002 19:44:21 -0700
Reply-To:     Aristotle Sagan <killer_jupiter@HOTMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Aristotle Sagan <killer_jupiter@HOTMAIL.COM>
Subject:      Re: Bus Depot Rant (specifically GM Bulley's Response)
Content-Type: text/plain; format=flowed

Amen to that.

I often look at the people putting bags on airplanes and think... damn,
there are times THAT job looks great. You make a mistake and the problem is
3000 miles away before they figure it out.

Then you fix a problem nobody has been able to fix in a couple months, the
boss say, great job, next year I get a 7,000 dollar raise and I think, the
college degree was worth it. And I suspect the guy putting bags on airplanes
often thinks writing software for robotics might be a better way to make a
living. Especially when it's 5 below zero and pouring snow.

tim in san jose


>From: "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
>Reply-To: "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
>To: vanagon@GERRY.VANAGON.COM
>Subject: Re: Bus Depot Rant (specifically GM Bulley's Response)
>Date: Sat, 7 Sep 2002 22:29:39 -0400
>
>Most of us had shit jobs at one point in life. I used to wash dishes to
>pay the bills. I picked tobacco days, and emptied trash cans after hours
>in an office building, too.
>
>I have nothing against folks who change oil, but it is essentially a
>low-skill/low-pay job that after putting myself through college, and
>starting a successful consulting business, I would prefer not to do.
>
>Developing business and guiding change since 1996,
>
>G. Matthew Bulley
>Bulley-Hewlett
>Marketing & Communications
>Business: www.bulley-hewlett.com
>AIM = IExplain4u
>Phone: +1.919.658.1278
>
>
>-----Original Message-----
>From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On Behalf
>Of kevin obrien
>Sent: Saturday, September 07, 2002 5:38 PM
>To: vanagon@GERRY.VANAGON.COM
>Subject: Re: Bus Depot Rant (specifically GM Bulley's Response)
>
>I'm sure all the people who DO change oil for a living
>appreciate that one....
>
>--- "G. Matthew Bulley" <gmbulley@BULLEY-HEWLETT.COM>
>wrote:
> > Folks--
> >
> > You've got to be fair to Ron and others in the
> > service industry. The old
> > adage "it's hard to find good help these days" is as
> > true now as it was
> > when Shakespeare or Plato or Cro-Magnon man wrote
> > it. Turn over is
> > unavoidably high, tempo of operations is typically
> > harsh, and
> > expectations are overly high for a system that is
> > typically operating at
> > full throttle.
> >
> > I think it is fair to feel frustrated, but Ron and
> > other vendors on list
> > have said many times "if you have a problem, let me
> > know". It isn't
> > fair, in my opinion, to skewer a business when the
> > proprietor has no
> > knowledge of the misdeed of his employees. If I got
> > skewered publicly
> > every time a BH writer makes a grammatical error, or
> > a graphics person
> > uses the wrong hue of green, I'd be changing oil for
> > a living.
> >
> > Play nice.
> >
> > Developing business and guiding change since 1996,
> >
> > G. Matthew Bulley
> > Bulley-Hewlett
> > Marketing & Communications
> > Business: www.bulley-hewlett.com
> > AIM = IExplain4u
> > Phone: +1.919.658.1278
> >
> >
> > -----Original Message-----
> > From: Vanagon Mailing List
> > [mailto:vanagon@GERRY.VANAGON.COM] On Behalf
> > Of The Bus Depot
> > Sent: Saturday, September 07, 2002 2:13 PM
> > To: vanagon@GERRY.VANAGON.COM
> > Subject: Re: Bus Depot Rant
> >
> > > Well I have had it with Bus Depot...
> > >
> > > Order#1 - received my mud guards with broken
> > hardware, offered a
> > > $25 in store credit.  Sounded fair.
> > >
> > > Order#2 - Phone message : "What $25 in-store
> > credit sir? We have
> > > nothing on file about this...".  eventually "sorry
> > there was a mixup,
> > > the $25 is now on file and ready for your NEXT
> > order"
> > >
> > > Order#3 - Phone message: "What $25 in-store credit
> > sir?  We have
> > > nothing on file about this..."  AAAAAAAGHHH!!!
> > Get organized Bus
> > >  Depot.  I'm sure my $25 will not be applied to
> > this order either...
> >
> >
> > Yes it will.  I will see to it.  All you needed to
> > do was email me
> > directly.
> >
> > To say it once again, as I have offered many, many
> > times before ....
> >
> > *************************************
> > If you EVER have ANY problem with a Bus Depot
> > order, or any comment, complaint, or suggestion,
> > I want to hear about it.  Please do not hesitate to
> > email me PERSONALLY at ron@busdepot.com
> > and I will make things right.
> > ************************************
> >
> > This simple step will get any problem solved
> > promptly, courteously, and
> > with
> > my apologies.
> >
> > Ranting won't.
> >
> > Thank you,
> > Ron Salmon
> > The Bus Depot, Inc.
> > (215) 234-VWVW
> > www.busdepot.com
> >
> > _____________________________________________
> > Toll-Free for Orders by Part #    1-866-BUS-DEPOT
>
>
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