In a message dated 9/7/02 11:55:18 PM, Ron writes: << Actually, we rarely (perhaps even never) actually lose a store credit, as we keep a record of all of your purchases, credits, backorders, etc. under your own unique customer file. . . . . . In a case where a credit, prior purchase, etc doesn't come up, it's almost certainly because you've ended up with two different customer accounts. >> In actuality, how can a customer's file actually be unique if it is possible for him to actually have two different customer accounts? Or, are the accounts actually uniquely different? George |
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