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Date:         Tue, 24 Sep 2002 14:59:12 -0400
Reply-To:     Kenneth Wilford <kenwilfy@COMCAST.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Kenneth Wilford <kenwilfy@COMCAST.NET>
Subject:      Re: Are There Junk Ball Joints?
Comments: To: Derek Drew <derekdrew@RCN.COM>
In-Reply-To:  <4.3.2.7.2.20020923115749.05116958@pop.rcn.com>
Content-type: text/plain; charset=us-ascii

Derek, I think it is pretty darn near impossible to do anything except trust that a German company is going to have quality controls on what it is selling so that it is not junk. You cannot trust the "Made in Germany" sticker on the outside of the box and I would never sell someone a part under false pretenses or on the condition that it had to be made in der Fatherland (lying was never one of my strong suits:). You open a Febi box that says "Made in Germany" on the outside. Inside you find a part that clearly says "Japan" on it. Is this neccessarily a bad thing? Last time I checked the Japanese were making some good stuff (please no flames). You have Piersburg/Hella (a German company) selling fuel pumps that are made in the US. You have Bosch (a German company) selling parts made in just about any country that you can imagine (Germany, Spain, Mexico, England, France, etc, etc) and you can't tell from one shipment of Bosch parts to the next exactly where these parts are going to be coming from (many times there is no country of origin markings that I can find).

There are controls in place. The Manufacturer- You just have to trust that the parts manufacturer has quality controls in place. The Parts Retailer- The second thing you have to trust is that the parts person you are buying your parts from actually cares about repeat business. If they do then they are going to care that the customer is getting a part that is not going to fail in a short period of time because then they probably won't be back again to order more parts. As a parts vendor I have also found that if there is a problem with a certain part, it doesn't take long for you to hear about it from complaining customers, then the hassle/expense of replacing that part causes you to take it off of the shelf and send it back to the distributor (who is also getting calls that this part is junk). The Parts Installer- This is the person who actually installs the part (you or the mechanic). Many times when you put something on you can tell just by looking at it if it is a good part or a piece of junk. You take your time to put it on, you don't want to have to spend time taking it back off and putting another new one back on in a week.

The nice part about us here at Van-Again is that we have wound up installing about 90% of the parts that we sell (at this point my '85 Westy has almost covered this 90% but that is another story) and so we can not only sell them with confidence that it is a good part but also tell you how to properly install it so that you don't damage it putting it on. I have to take my family on a trip in a Vanagon that is repaired with my own parts. If they weren't good I wouldn't use them, and I wouldn't sell them. Just my two cents.

Thanks, Ken Wilford John 3:16 http://www.vanagain.com Phone: (856)-327-4936 Fax: (856)-327-2242

-----Original Message----- From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf Of Derek Drew Sent: Monday, September 23, 2002 12:08 PM To: vanagon@GERRY.VANAGON.COM Subject: Are There Junk Ball Joints?

I went to research syncro ball joints and noticed massive price differences.

The cheapest I could find front joints from VW was about $90 each. But I noticed that our vendor friends had them for about $25. Unfortunately, there was scant information on who the supplier was of these joints and how they compare to OEM joints. Importedcarparts.com said its joints were from Lemforder, but this name is not familiar to me and I am not sure that is a good thing. Importedcarparts.com also mentions that its lower syncro joints are made by Febi. Is that good?

PRICES ON UPPERS

Importedcarparts.com Lemforder $32 BusDepot.com $24.95 Bus-Boys.com Ball Joint, Upper $23.65

PRICES ON LOWERS

For the syncro lower ball joints, I noticed that while I saw VW joints at $80, the aftermarket friends had them listed for $12 to $25.

Importedcarparts Febi $23 Bus Depot $24.95 251 407 187 $19.95 251 407 187 OR Bus Boys B. 251-407-187 Ball Joint, Lower $12.90

QUESTION

So my question is whether one is safe to order any of these joints willy nilly and buy by price, or whether there are different manufacturers of the joints and if so, who is the OEM manufacturer of them.

Ron, if you are reading this, could you comment on the manufacturer of your joints and what it means OR by the cheaper of your two joints. I tried to find the key to your part numbers to see what OR meant but was not successful.

If anyone can make any comments about various ball joint manufacturers or whether to pay up or buy by price it would be appreciated. _______________________________________________ Derek Drew CEO & Co-Founder http://www.ConsumerSearch.com/ New York, NY & Washington DC ============================ Best Consumer Advice Site PC World Magazine, Aug. 2001, ============================ ConsumerSearch is Best Newsweek, Nov. 5, 2001 ============================ derekdrew@rcn.com 212-580-6486

Alternate numbers for the industrious phone caller that wants to try every avenue: 212-580-6486 (best), 703-408-1532 (cell); 202-966-7907 (Work), 212-580-4459 (Home), 202-966-0938 (Home), 978-359-8533 (fax [efax]).


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