Date:         Wed, 9 Oct 2002 15:39:27 -0700
Reply-To:     "Michael A. Radtke" <michael.radtke@BULL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         "Michael A. Radtke" <michael.radtke@BULL.COM>
Subject:      Three Cheers for www.autohausaz.com
Content-Type: text/plain; charset=us-ascii

Hello,

Jim Ellis and perhaps others have suggested these people as good parts
suppliers on this list before.

I just used them the other day for the first time.  Their prices seemed
fair and they are local to me.  Everything went as smoothly as a trip to
the grocery store and I was quite satisfied.  However, I was asked to
fill out a survey through EpublicEye.  When I did, I gave
www.autohausaz.com good ratings, but I did comment on a couple of
things.  Just like with that trip to the grocery store there may be an
item or two that doesn't work out exactly as planned, but still the
whole experience is quite satisfactory.

Well, Carolyn Lefebvre of www.autohausaz.com quickly responded with more
than a page of comments.  She did not whine nor act defensively.  In a
very professional way, she gave reasons for what I experienced where she
could, and apologized for everything.  In other words, she treated me as
if I, the customer, was always right, even in the cases that I wasn't.

I have only had good experiences with all of the fine vendors that have
been recommended on this list, but I have never had an experience quite
as positive as the one with www.autohausaz.com.  I don't know whether
they will always have the best prices, fastest delivery or a host of
other things vendors need to worry about.  However, I do know that these
are really good people and will work for you business.

Thanks for listening,

Mike  Phoenix, AZ   '58 BMW Isetta
                    '79 Jet ElectraVan
                    '84 VW Vanagon