Date:         Fri, 8 Nov 2002 13:30:37 -0600
Reply-To:     Birkenfeld Jeff <BirkenfeldJeff@JOHNDEERE.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Birkenfeld Jeff <BirkenfeldJeff@JOHNDEERE.COM>
Subject:      Re: exhaust quality questions
Comments: cc: "wilden1@JUNO.COM" <wilden1@JUNO.COM>,
          "techtalk@ssheaders.com" <techtalk@ssheaders.com>
Content-Type: text/plain; charset=iso-8859-1

/snip
but I'm thinking about fixing the leak or begging for a
replacement muffler  ( hell will freeze over July 18, 2003)
/snip
Stan Wilder
83 Air Cooled Westfalia

Stan, I've been waiting for hell to freeze over for 2 yrs now for the
defective S&S system I purchased that wouldn't install no matter what I did.
They have given me more excuses in the last 2 yrs. than I gave all my
ex-girlfriends combined.  I have a folder full of correspondence.
Whatever anyone does regarding S&S exhaust systems, NEVER buy directly from
S&S, ONLY buy from one of their distributors.  That's the BEST way for you
to get ANY customer service regarding this product.  My experience is in the
archive under "Re: S&S Headers oxygen sensor placement?
</cgi-bin/wa.exe?A2=ind0101B&L=vanagon&D=0&P=36925>" dated 01/09/01.
I don't dis the product as much as I dis the company who makes it.  I work
for John Deere and where I sit, it's hard to put a price on good reputation.
We would easily eat a $300 or $3000 part to keep our reputation intact.  I'm
still waiting for resolution with S&S regarding the RMA and return of parts
that they signed for.

JB - paid $300 to S&S for exhaust and muffler (spring of 2000), shipped it
back and still don't have a refund.

ps...the S&S system seems somewhat flimsy compared to stock or Stebro.  The
muffler is louder than stock and the gaskets and hardware supplied with the
S&S system are inadequate.  I've been told by S&S that replacement pieces
are not available, only the entire system is offered so if a piece breaks or
rusts, you start all over again.