---- Original Message ---- From: lchase@ATTGLOBAL.NET To: vanagon@GERRY.VANAGON.COM Subject: RE: Internet Usage on the Road - Verizon Billing Caution / >Conclusion! Date: Fri, 29 Nov 2002 12:29:59 -0700 >Volks, > >Recently I made the referenced posting "Verizon Billing Caution" >stating >I was fighting an unexpected cell bill of over $3,000 for Laptop >Internet Data Service, while on the Road ... last two MONTHS. > >The conclusion .... ALL IS WELL. > >I had signed up for a $99.00 all you can eat plan (unlimited data >connect minutes). > >Turns out that the sales rep didn't understand that this plan only >included Express Network data connection minutes. > >There are two data connections: > > > Express Network around 155k > > Quick Connect around 14.4k > >If you connect to Quick Connect, when Express is not available, >connection charges of $.69 per minute apply. > >Thus the over $3,000 bill. Yeah I know ... A lot of minutes. > >But after being persistent and three levels of billing customer >support >... I reached a sensible person that simply said "No Problem ... We >will >credit your account for the amount in question". > >Morale ..... Be Polite, Patient & Persistent. > >Lastly, I'd like to Thank List Member Herb Mooney for offering >assistance. > >Herb is an Wireless Data Systems Engineer with Verizon and was >anxious >to help resolve the problem. > >Although the help wasn't needed, it was comforting to have the "Ace >in >the Hole". > >Thanks Again Herb. > >I'm Thankful for such a Great Community. > > >Larry Chase > >Email: lchase@attglobal.net >Web: www.roadhaus.com - Under Construction >What: The Great North American Road Trip >When: Early 2003 >How: RoadHaus - 1990 2.2 L VW Westfalia Syncro >Today: Mesa, AZ - 12V Stuff >From: Mesa, AZ > Hi Larry, I vaguely understood the essence of the text. Are you talking about using the internet on the road in your van through satellite? And if yes, other than the $3000 kind of service, what would have been the right one that mortals can use too? And what is the cost of that? Regards, Zoltan |
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