Date:         Fri, 29 Nov 2002 11:46:58 -0800
Reply-To:     zolo <zolo@FOXINTERNET.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         zolo <zolo@FOXINTERNET.COM>
Subject:      Re: Internet Usage on the Road - Verizon Billing Caution /
              Conclusion!
Comments: To: lchase@ATTGLOBAL.NET
Content-type: text/plain; charset=iso-8859-1

---- Original Message ----
From: lchase@ATTGLOBAL.NET
To: vanagon@GERRY.VANAGON.COM
Subject: RE: Internet Usage on the Road - Verizon Billing Caution /
>Conclusion!
Date: Fri, 29 Nov 2002 12:29:59 -0700

>Volks,
>
>Recently I made the referenced posting "Verizon Billing Caution"
>stating
>I was fighting an unexpected cell bill of over $3,000 for Laptop
>Internet Data Service, while on the Road ... last two MONTHS.
>
>The conclusion .... ALL IS WELL.
>
>I had signed up for a $99.00 all you can eat plan (unlimited data
>connect minutes).
>
>Turns out that the sales rep didn't understand that this plan only
>included Express Network data connection minutes.
>
>There are two data connections:
>
> > Express Network around 155k
> > Quick Connect around 14.4k
>
>If you connect to Quick Connect, when Express is not available,
>connection charges of $.69 per minute apply.
>
>Thus the over $3,000 bill. Yeah I know ... A lot of minutes.
>
>But after being persistent and three levels of billing customer
>support
>... I reached a sensible person that simply said "No Problem ... We
>will
>credit your account for the amount in question".
>
>Morale ..... Be Polite, Patient & Persistent.
>
>Lastly, I'd like to Thank List Member Herb Mooney for offering
>assistance.
>
>Herb is an Wireless Data Systems Engineer with Verizon and was
>anxious
>to help resolve the problem.
>
>Although the help wasn't needed, it was comforting to have the "Ace
>in
>the Hole".
>
>Thanks Again Herb.
>
>I'm Thankful for such a Great Community.
>
>
>Larry Chase
>
>Email: lchase@attglobal.net
>Web: www.roadhaus.com - Under Construction
>What: The Great North American Road Trip
>When:  Early 2003
>How: RoadHaus - 1990 2.2 L  VW Westfalia Syncro
>Today: Mesa, AZ - 12V Stuff
>From: Mesa,  AZ
>
Hi Larry,
I vaguely understood the essence of the text.  Are you talking about
using the internet on the road in your van through satellite?  And if
yes, other than the $3000 kind of service, what would have been the
right one that mortals can use too?  And what is the cost of that?
Regards, Zoltan