Date:         Sun, 12 Jan 2003 10:18:12 -0500
Reply-To:     Bradley Flubacher <flub@ADELPHIA.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Bradley Flubacher <flub@ADELPHIA.NET>
Subject:      Re: Web-based vendors take note
Comments: To: Marc Perdue <marcperdue@ADELPHIA.NET>
Content-Type: text/plain; charset=us-ascii; format=flowed

Companies pay good money to get end-user feedback. I hope your
constructive criticism gets the thanks it deserves.

-Brad


Marc Perdue wrote:

>Hi all,
>
>As I've been trying to diagnose my idle problems and figure out what
>parts I need and where to get them, I've found that some web sites are
>easier than others to find things.  I realize that creating a fancy web
>page with pictures of all/most of your stock is not a cheap and/or easy
>undertaking.  However, I'd like to make note of a couple of things here:
>
>1) Volkscafe's site was by far the easiest (of the sites that I visited)
>when it came to finding parts, not only because it's easy to navigate,
>but also because they had pictures of the parts.
>2) One really has to shop around because some vendors' prices are better
>on some things, others have better prices on other things (surprise,
>surprise . . . duh).
>3) On one site I went to, I couldn't even figure out how to find parts
>and I quickly gave up looking.  This can't be good for business.  I'm
>not mentioning names, but if you're a vendor on this list and concerned
>that it might be your site, contact me off-list and I'll tell you.  For
>that matter, if you're a vendor on this list and would like a fair and
>honest critique of your site, I'd be happy to do that for you too.  Not
>that I'm an expert or anything, but I am a web page designer in my other
>life . . . that is, my life not spent trying to figure out what's wrong
>with my van!  :^)
>
>Marc Perdue
>
>
>