Date:         Sat, 23 Aug 2003 21:28:17 -0400
Reply-To:     David Brodbeck <gull@GULL.US>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Brodbeck <gull@GULL.US>
Subject:      Re: Thin skinned list vendors and market transparency
In-Reply-To:  <000b01c369aa$fed93370$6500a8c0@moocow>
Content-Type: TEXT/PLAIN; charset=US-ASCII

On Sat, 23 Aug 2003, Bret Berger wrote:

> I have heard Ron publicly request several times that customers with
> complaints not bring them to the mailing list, but contact him directly.  My
> personal inclination is to make a strong effort to resolve differences
> privately before bringing them public.  However, I am not at all comfortable
> with the pressure Ron is bringing to bear on his customers to keep their
> complaints private.

I think Ron's problem is that people tend to go to the list *first*,
without even telling him personally that there's a problem.  That seems
backwards.

> In my opinion BusDepot has a lot of work to do before they approach the
> level of service I get from the big on-line vendors I deal with.

Definately.  He'll have to at least double his shipping time, stop
answering the phone, and start backordering stuff without telling me
before he can match the service I've gotten from big online vendors. ;)


David Brodbeck, N8SRE
'82 Diesel Westfalia
'94 Honda Civic Si