Date:         Mon, 25 Aug 2003 11:31:31 +1000
Reply-To:     Ray Hunnam <hunnam@PNC.COM.AU>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Ray Hunnam <hunnam@PNC.COM.AU>
Subject:      Re: Thin skinned list vendors and market transparency
Comments: To: Bret Berger <bret@STONEFLYTECH.COM>
In-Reply-To:  <000b01c369aa$fed93370$6500a8c0@moocow>
Content-Type: text/plain; charset="us-ascii"

Bret

My reading of Ron's numerous emails on this subject is first you go private
to him and then if the matter is not resolved then you go to the list.  I
can recall any number of posts on this same topic where the customer
complaining has in fact been at fault.  Not saying this is the case in
question here.  I don't believe Ron is trying to censor anyone's complaints
he is merely asking that you have a go at him first privately then you can
go to the list if the problem isn't resolved.  I cannot detect any pressure
being applied by him on anyone.

One thing that amuses me is how customers blame Ron for dropped parcels.
Has anyone thought  that maybe the parcel was dropped after it left his
premises.  That takes it totally out of his control.

I live in Australia and have ordered parts from Bus Depot.  I have always
been happy with their service.  It is a fact that ordered parts have to be
delivered by a third person namely the delivery service.  This service is
out of Ron's control.  Ron offers speedy delivery BUT that speedy delivery
is controlled by another organisation.  I realize I must be patient to wait
for delivery or go to war with the Delivery Service not Ron.

If I require parts urgently then maybe I should look to source those parts
from where I can go and pick them up myself i.e.. Dealer ???  I work in the
Poker Machine ( Slot Machine ) Repair Industry and I could make your hair
stand on end reciting some of the foul ups made by Delivery Companies
transporting spare parts around Australia.  I firmly believe that like
companies all go through an education process designed to frustrate
customers awaiting their deliveries.

Lets not read too much into this matter.  First and foremost that the issue
up with Ron personally then if no satisfaction has been achieved go to the
list.

Ray Hunnam
Penrith Australia.


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