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Date:         Mon, 25 Aug 2003 10:21:04 -0700
Reply-To:     Rich Barker <gezuvor@HOTMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Rich Barker <gezuvor@HOTMAIL.COM>
Subject:      FW: [VANAGON] Bus Depot's Service, long complaint - give it a rest
Content-Type: text/plain; charset="US-ASCII"

I have to toss my $0.02 in here on this.

I recently placed an order with BD and there was a problem, but it was an innocent mistake. They have yet to correct it, but I'm patient and realize that they have been buried with bigger problems than getting me the correct grill and an antenna.

I know that Ron and his group mean well, so I will sit back and wait. It's not the end of the world, so let's let it go.

Richard Barker 86 Transporter

PS - I handled the correction over the phone, rather than broadcasting here.

-----Original Message----- From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of gary hradek Sent: Saturday, August 23, 2003 11:48 AM To: vanagon@GERRY.VANAGON.COM Subject: Re: [VANAGON] Bus Depot's Service, long complaint

I have only one grip that I will request again. When a vw part is ordered by part number I want to know when I am not going to receive a vw part and what kind of susbstitution will be made. For the most part I am happy with busdepot and will continue to shop with them. They offer qualitiy at a good savings. I can live with long wait times but for critical parts I want to know when it will not be a vw part? Ron you run a good business and none of us could do it better. I hope you will always accept me as a customer. thanks gary

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