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Date:         Tue, 27 Jan 2004 18:24:44 -0800
Reply-To:     Daryl Christensen <aatransaxle@DIRECWAY.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Daryl Christensen <aatransaxle@DIRECWAY.COM>
Subject:      Re: Opinions on tranny rebuilds
Comments: To: george packard <georgepackard@MCTTELECOM.COM>
Content-type: text/plain; charset=iso-8859-1

George... I just figured my comback rate for last year and it was 3.2%. Most years it is about the same. I do about 250 trannys a year but work by myself and don't really feel comfortable doing any more than that. Rick has been is business longer, but he is an old fart like me..old school. I know of genaric transmission shops that do mostly automatics who are pleased with a 20% failure rate...that don't cut it for me. I for one have increased my per trans costs to keep these 20 yr old tranny's on the road without raising the price for the last 5 years. Most of us will work with any customer who has a problem. I have done full warranty repairs and found out afterwards the customer was not forthcoming about how & what happened. As with other quality companies, my reputation superseeds all warranty claims and I would rather take it in the checkbook than get a bad rap. I think RickLong has the same attitude. Daryl of AA Transaxle Duvall, WA. (Seattle area) 1-877-377-0773 toll free 425-788-4070 aatransaxle.com

----- Original Message ----- From: "george packard" <georgepackard@MCTTELECOM.COM> To: <vanagon@GERRY.VANAGON.COM> Sent: Tuesday, January 27, 2004 12:44 PM Subject: Re: Opinions on tranny rebuilds from Long Enterprises?

> Back to the thread I started last week about reputation of Rick Long in > Sebastapol, CA and his tranny rebuilds. Tolga posted that he'd had a > problem with a Long tranny and was not happy with his treatment. > > I called Rick a few days ago and asked about that, and he looked at his > notes and said the transmission was out of warranty, but he had offered > Tolga a fix for a nominal fee, and also offered to pay $32/hr shop fee > for R and R of the bad transmission. > > I don't have Tolga's side of the story. > > Anyway, Rick does do a 2 year warranty, not as good as Daryl > Chistenesen 3 year promise, but Rick seems to be willing to negotiate a > fair deal on unusual situations. He says he has done 6000 trannys with > a three percent return rate. Not bad, in my opinion, for rebuilts. > > I'd be curious to know what Daryl's replacement rate is, and what is > considered standard for the business...Daryl, if you are reading this, > let us know! > > George in NH > 82 Westy, 86 Westy Weekender, 87 Vanagon GL


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