Date:         Wed, 31 Mar 2004 12:41:51 -0600
Reply-To:     Jim Felder <felder@KNOLOGY.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jim Felder <felder@KNOLOGY.NET>
Subject:      Bus Depot's STRICT return screening policy
In-Reply-To:  <JHEHKLEAKBLMKEJMBNOOIENLDCAA.jeff@vanagonparts.com>
Content-Type: text/plain; charset=US-ASCII; format=flowed

I recently ordered some parts from Bus Depot, and my order included a
right hand mirror for my 83 westy. I thought it looked a little
problematical, so I stepped outside to check it. It's a left hand
(driver side) mirror. I stepped back in and found my invoice slip. I
ordered a right side, for sure, it says.

So I call Bus Depot. We determined after checking all the part numbers
that the manufacturer put it in the wrong box in Germany, not BD's
fault.

But here's the kicker: After going through five minute of "OK, can you
see yourself, is it up-and-down, is the mount sticking out to the
right? It is? It's in your right hand? Are you sure? It's up and down,
right, not horizontal, right?..." they want me to send them a digital
picture!

Has anyone else had to send in digital proof of something as simple as
mirror-handedness? I mean, don't you think they should take my word for
it after the exhaustive phone interview?

Jim