Date:         Wed, 31 Mar 2004 14:28:06 -0500
Reply-To:     vw4x4@FYI.NET
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Eric Zeno <vw4x4@FYI.NET>
Subject:      Re: Bus Depot's STRICT return screening policy
Comments: To: Jim Felder <felder@KNOLOGY.NET>
In-Reply-To:  <12F56370-8343-11D8-8E2D-000A959B3796@knology.net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

JIm,
      The world is full of morons anymore.  This is why
any tech support is so hard to reach.  This is to weed out
the real problems from the morons wasting the co. time.
We have this problem on a regular basis.  I get frustrated
with getting thru this "front line" all the time, with some
of the CAD software we use.  I think this problem all
started when it became so easy to pick up the phone
and call someone, years ago.  The world needed people
who can think, not memorize how to spell....
A famous quote from Heny Ford, or something to that effect.
                                            Eric


Jim Felder wrote:

> I recently ordered some parts from Bus Depot, and my order included a
> right hand mirror for my 83 westy. I thought it looked a little
> problematical, so I stepped outside to check it. It's a left hand
> (driver side) mirror. I stepped back in and found my invoice slip. I
> ordered a right side, for sure, it says.
>
> So I call Bus Depot. We determined after checking all the part numbers
> that the manufacturer put it in the wrong box in Germany, not BD's
> fault.
>
> But here's the kicker: After going through five minute of "OK, can you
> see yourself, is it up-and-down, is the mount sticking out to the
> right? It is? It's in your right hand? Are you sure? It's up and down,
> right, not horizontal, right?..." they want me to send them a digital
> picture!
>
> Has anyone else had to send in digital proof of something as simple as
> mirror-handedness? I mean, don't you think they should take my word for
> it after the exhaustive phone interview?
>
> Jim
>
>