Date:         Wed, 31 Mar 2004 14:50:46 -0600
Reply-To:     Jim Felder <felder@KNOLOGY.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jim Felder <felder@KNOLOGY.NET>
Subject:      Resolved: Bus Depot's STRICT return screening policy
In-Reply-To:  <406B1BC6.3070404@fyi.net>
Content-Type: text/plain; charset=US-ASCII; format=flowed

>  The world needed people
> who can think, not memorize how to spell....
> A famous quote from Heny Ford, or something to that effect.
>                                            Eric
>
>


I didn't say anything to the kid on the phone, of course I sent him the
picture. I didn't want to make him feel stupid, which he obviously
wasn't.

But my point was this, which I guess I didn't stress enough originally.
While we were on the phone, I walked out and held it up to my vanagon
in the driveway. It was a match for the left side, not the right. He
gave me several drill to go through to determine handedness, and I did
those things. If I had put somebody through five minutes of orientation
on something that can obviously only mount one way, I think I'd let it
go at that. That was my original point.


All that said, he called back a few minutes ago and arranged the
return. He had a reason for asking for the picture, and it had to do
with Gnarlie's post--they are forever having customers return mirrors
because the ones on their cars are mounted wrong, as hers came back
from the paint shop. After haggling on the phone customers about what's
the right and wrong way to install a vanagon mirror, they apparently
get mirrors sent back to them that are the right item, but the customer
is trying to do the wrong thing with them.

So, if you think about it, he asked to see the digital picture so he
wouldn't have to take the chance to make me feel stupid if I had been
wrong.

Fair enough.

Jim