From: "The Bus Depot" <vanagon@BUSDEPOT.COM> To: <vanagon@GERRY.VANAGON.COM> Sent: Wednesday, March 31, 2004 12:56 PM Subject: Re: Bus Depot's STRICT return screening policy
> > I recently ordered some parts from Bus Depot, and my order > > included a right hand mirror... I got a left hand (driver side) > > mirror. > > > > (remainder of problem deleted) > > You would think that mirror-handedness is simple, but you may be > surprised how many people return "wrong-handed" Vanagon mirrors that > aren't wrong handed at all! > [big snip] > That said, it does sound like the rep you spoke to was a bit > overcautious. [snip] > I'll have him email you an RA number if he hasn't already.
Boy! Once again I'm impressed with Ron "Bus Depot" Salmon. He knocks off 3 or 4 lucid well-written paragraphs describing the crux of the problem, and then cuts through the BS and solves the issue in favor of the customer! I only wish 1 in 100 of the companies I deal with were as responsive, rational and customer friendly! --------------------------------------------------------------- Tom Young '81 Vanagon Lafayette, CA 94549 '82 Westfalia --------------------------------------------------------------- |
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