Date:         Wed, 28 Apr 2004 16:22:07 -0400
Reply-To:     "Townsend, Michael D" <Michael.Townsend@SONYERICSSON.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         "Townsend, Michael D" <Michael.Townsend@SONYERICSSON.COM>
Subject:      Re: Boston Bob Engine
Comments: To: "Myers, Thomas A" <Thomas.Myers@USA.XEROX.COM>
Content-Type: text/plain; charset="us-ascii"

It seems like every time this thread comes up, related to any list
vendor or service provider, there is the usual flurry of pro and con
emails.  I think if I was the original poster, I would search the
archives and tally up all the votes -- there are plenty out there.
Based on my vague recollection, it sounds like customer service plays as
much of a role in consumer happiness than initial product quality. 

Michael

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