USAA Roadside Assist is operated by Cross Country Motor Club. I had an experience with them on April 1st (interestingly enough) that left a very sour taste in my mouth. Let's just say incompetent staff and leave it at that. However, it's relatively inexpensive- $5.88 per car for 6 month's coverage. 12 mile tow limit -OR- to the nearest "qualified" repair facility. I had a tow of 30+ miles that cost me $70 after the USAA Roadside Assist portion elapsed. Their definition of a qualified shop is questionable; what they had on their records as a qualified shop didn't work on aircooleds (what I have), so it was towed back home. The staff didn't pursue the availability of alternates and I didn't think to ask at the time. And they'll foot the bill for 1 hour of roadside mechanic time, but good luck in finding that. ----- Original Message ----- From: "Gerald Masar" <azsun99@EARTHLINK.NET> To: <vanagon@GERRY.VANAGON.COM> Sent: Thursday, May 13, 2004 11:57 AM Subject: AAA+ or AARP or USAA?
> Sorry to prolong this thread, but someone recently mentioned they had USAA Roadside > Assist coverage but it was limited to 15 miles. I have read my policy and can find no > mileage limit, only: "If the vehicle will not run, it (the coverage) pays for towing > to the nearest qualified repair facility." Just got off the phone with a company rep, > explaining to her about VW Vanagons (req'd. VC). She said if the nearest shop says > they can't work on it, they will tow to the nearest QUALIFIED shop, 50, 100 miles, > whatever. > Not wanting to put them to the test, but has any Vanagon owning USAA member had actual > experience with the roadside assist program? > Thanks, > Jerry > |
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