Date:         Sat, 25 Sep 2004 10:20:53 -0400
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: repair gas tank--Busdepot.com
In-Reply-To:  <111.38512cb2.2e863376@aol.com>
Content-Type: text/plain; charset="US-ASCII"

> Consider this, if a shipment is damaged, the vendor still
> makes his money and the cost of shipping is refunded.
> So, the customer gets back his money fully and the
> vendor is paid for the item by the insurer.  It seems like a
> perverse form of financial float with little incentive, other
> than respect for the customer, to package things properly.


You are mistaken. The only way a retailer can make a profit is to get
the product to his customer in one piece. A retailer loses money every
time a package arrives damaged. Insurance can defray that severity of
the loss but does not cover it completely. It does not reimburse the
lost profit, the time/money spent duplicating the order and processing
the damage claim, the lost goodwill on the inconvenienced customer's
part, or (in the case of mail) even the shipping charge on the package
that got damaged. What's more, if using third party insurance, rates go
up in proportion to number of claims, as with any other type of
insurance.

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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Toll-Free for Orders by PART # :  1-866-BUS-DEPOT