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Date:         Fri, 17 Dec 2004 18:57:43 -0500
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: List Vendors ignoring people
In-Reply-To:  <003b01c4e491$316e4e80$2c62480c@home>
Content-Type: text/plain; charset="us-ascii"

> not to mention, if you really want to talk, call. dont email. > email is a lazy form of communication.....

> I have to disagree with the above statement. Email allows both > parties to communicate when it is convenient. Having run a small > retail store for five plus years, the interruptions of phone calls requiring > detailed responses always come at the wrong time. The ability to > sit down and review and answer email at a time that won't be interrupted > is a real blessing, not lazy.

I'll second that. If you're in a big rush call, but you may get a more thoroughly researched response via email. When you call the salesperson is "on the spot." He has to find your answer out quickly while you hold. This can result in a less diligent job than if he had the luxury of time. For example, in researching details on a part it may take three or four calls to manufacturers or wholesalers to get accurate info. Nobody would want to hold that long. Especially if one of the suppliers' response is "I'll check on it and call you back" or if he's simply out to lunch. Plus if the phone banks are lit up at the time you call, the salesperson just may not have the time to do all of that while you wait anyway.

So unless time is of the essence, I actually recommend emailing. We do try to reply to all email within one business day. Usually if we take longer it's because the answer required more research than we had anticipated and we're waiting on someone to call us back with info.

- Ron Salmon The Bus Depot, Inc. www.busdepot.com (215) 234-VWVW

_____________________________________________ Toll-Free for Orders by PART # : 1-866-BUS-DEPOT


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