Date: Fri, 17 Dec 2004 11:07:53 -0800
Reply-To: developtrust <developtrust@COX.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: developtrust <developtrust@COX.NET>
Subject: Re: List Vendors ignoring people (Was: Re: HELP My wife thiks the
van is unsafe)
Content-Type: text/plain; format=flowed; charset="iso-8859-1";
reply-type=original
That is not a list phenomenon. With any vendor being so busy it is really up
to the buyer to call often if he or she wants anything done. I have learned
NEVER to depend on any vendor or service to call me back if I have anything
important I want. Many do return calls but we are all human and when a shop
is busy that piece of paper or log book entry can get lost or misfiled.
Don't take it personally. Just follow up yourself. And NEVER depend on any
clerk to take care of you and NEVER believe any clerk that tells you
something is such or so. Call back and verify with another employee or the
manager.
I would say that 100% of the time when a clerk told me "You can't do that" I
have caled back and talked to a different person who did what I asked.
William
> This is not a defense of or an attack on anyone, just an observation.
>
> I've personnally had some list vendors completely ignore me (even phone
> calls,
> and ever after offering to sell me specific parts I requested on the list)
> and others respond right away in a very helpful manor. I haven't figured
> out
> any pattern, or any reason why I would be ignored by some vendors, but I
> am.
>
> I've seen random postings from others this has happened to as well. I'm
> not
> sure why it happens. Perhaps list vendors have spam filters that are too
> agressive, perhaps they just pick and choose their customers, I don't
> know.
>
> I have bought parts and gotten useful information from vendors I've seen
> complaints about, so it's not consistantly the same vendors ignoring the
> same people.
>
> What I do know is that I continually go to those vendors that respond to
> me
> with helpful information. In the few months I've been on the list I've
> personally sent hundreds of dollars worth of business to various vendors,
> mostly out of appreciation to those who are willing to contribute their
> valuable knowledge to the list.
>
> To all vendors that are active on the list, I'd like to say thank you. To
> those who have helped me in private email, I'd especially like to say
> thank
> you. I've learned a lot from all the vendors, even those who have chosen
> to ignore my requests for parts.
>
> To those vendors who have ignored me, I simply ask that you take a look at
> your filtering policies to see if you're missing potential sales. I don't
> want to name names, especially on list, but if you're curious as to
> whether
> I've asked you for parts in the past, you're more than welcome to email
> me. I will respond to any messages I get on this subject.
>
> -Zach
>
> On Fri, Dec 17, 2004 at 10:36:55AM -0700, Gerald Masar wrote:
>> Ken,
>> Is there a reason you can reply to list msgs but not to my e-mails
>> requesting parts?
>> Sent to both kenwilfy@comcast.net
>> and Sales@VanAgain.com
>> Jerry in Arizona
>> and my apologies to the list
>>
>>
>>
>> ----- Original Message -----
>> From: "Ken Wilford" <kenwilfy@COMCAST.NET>
>> > Ken Wilford
>> > John 3:16
>> > www.vanagain.com
>> >
>> >
>>
>
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