Date:         Thu, 17 Mar 2005 03:37:38 EST
Reply-To:     THX0001@AOL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         George Goff <THX0001@AOL.COM>
Subject:      Re: Head Update (yes even worse)
Comments: To: jghawn@EARTHLINK.NET
Content-Type: text/plain; charset="US-ASCII"

In a message dated 3/17/05 1:37:19 AM, jghawn@EARTHLINK.NET writes:

<< How would you handle this? >>

If you can reach him on the phone, ask him to send you a replacement head and
charge it
to your credit card, then whenever he receives the defective head, he can
credit your
account.  If he is wise enough to engender good will in dealing with this
matter, he should
not balk at that reasonable request.

Unfortunately, here you are stuck with your engine apart (again) and the
rebuilder's refusal to send you a head post haste speaks manifolds of what kind of
guy he is.  The rebuilder seems to already have drawn his conclusion - his
heads aren't defective.  Of course, he has the right to examine the allegedly
defective head before honoring any claim, but knowing that a shop has checked
them already and that you have pulled the head right after installing it, he
seems like he might be a prick with which to deal.  Also, he might want do a
slipshod repair on the defective head and return it to you with you picking up the
freight both ways.

Who is he?  Perhaps he needs some notoriety.

George