Date: Thu, 21 Apr 2005 20:56:29 -0400
Reply-To: The Bus Depot <vanagon@BUSDEPOT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: The Bus Depot <vanagon@BUSDEPOT.COM>
Subject: Re: SA grill light part #
In-Reply-To: <6.2.1.2.2.20050421164614.03e2abe0@66.51.205.14>
Content-Type: text/plain; charset="us-ascii"
John,
My apologies for the confusion regarding this headlight. A left headlight
will be on its way to you first thing in the morning. My store manager will
call you to confirm. We will reimburse in full any USPS return postage fee
that you may incur.
I will always step in and promptly resolve the situation if you ever have a
problem with any Bus Depot order. Please do not hesitate to email me
personally if such a circumstance occurs. My email address is on our website
and is frequently posted to the list. There is no need to rant to the list.
Just email me.
- Ron Salmon
The Bus Depot, Inc.
www.busdepot.com
(215) 234-VWVW
_____________________________________________
Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
> -----Original Message-----
> From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]
> On Behalf Of jbange
> Sent: Thursday, April 21, 2005 8:36 PM
> To: vanagon@GERRY.VANAGON.COM
> Subject: SA grill light part #
>
>
> Anyone know the part number for the driver's side driving
> light that goes with the South African grill kit? I ordered
> the set from Bus Depot and they sent two passenger side
> driving light assemblies (part# BCW 941 782). I sent one of
> them back and in return received ANOTHER passenger side
> light, same part# (BCW 941 782) despite the fact that they
> said "OK, so you need the ODD numbered one". A Google search
> for that part number leads to a single reference on a German
> message board with a reference to part# BCW 941 781 right
> next to it. Presumably the 781 part is this fabled "odd
> numbered one" that I need, but I would sure like some
> third-party verification. Today they emailed me asking me to
> send back the wrong part so they can see what part number it
> is and THEN send me the right one! I've already explained to
> them that the problem is that their system describes the 782
> part as "DRIVER'S SIDE" in the description field, and all
> they need to do is get someone to just pull the CORRECT PART
> NUMBER instead of reading the erroneous description. Frankly,
> I'm hesitant to send this part back until I get the right
> one. I've already spent $25 to send back the first incorrect
> light and incorrect grill (they sent me an 80-85 2-light
> grill the first time-- I really enjoyed having to drag THAT
> to the post office), and no answer has been forthcoming in
> reply to my question about how this will be reimbursed.
> Basically I want to ask for that part by number specifically
> this time, and I don't want to end up $30 down and one light
> short. Sorry for the rant. This has been going on for nearly
> a month and it's driving me crazy.
>
> John Bange
> '90 Vanagon "Geldsauger"
> 9 months owned - $11144 "invested"
>
>
| 
