Date:         Fri, 22 Apr 2005 12:02:12 -0500
Reply-To:     Jim Felder <felder@KNOLOGY.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jim Felder <felder@KNOLOGY.NET>
Subject:      Not tacky or accusatory IMHO
In-Reply-To:  <4.3.1.20050422090703.00a9e890@fire.biol.wwu.edu>
Content-Type: text/plain; charset=US-ASCII; format=flowed

I don't think it's tacky at all, if it helps to avoid this kind of
thing in the future. I love Bus Depot, they're one of my favorite
vendors of any kind. Ron has been very patient and helpful even in the
times when I've been wrong about a low-cost part like a headlight
adjuster. But they get things wrong, too, and some of their staff tends
a be a little defensive about sending things back. But then they have
to deal with all kinds of idiots so you can expect them to be that way.

I've had the same problems with BD mirrors, where the service desk guy
didn't want to take my word for the fact the part number was not what I
ordered, but wanted me to send it back so he could see. Then he decided
to accept a digital picture as proof I could read numbers. Then Ron got
involved and they fixed it without me doing anything. Their supplier
had sent BD mislabeled product. But it turns out their picture in the
catalog is wrong, so hundreds of people probably believe the picture
and not the service desk guy. But it still adds up to trouble, and Ron
will fix it on the next reprint.

Meantime, everybody who reads these posts knows about that problem. If
it weren't mentioned, they wouldn't. So it DOES help everyone who knows
about the problem.

I just don't think the poster below was out of line or personal.
Frustrated, maybe.

Jim

On Apr 22, 2005, at 11:10 AM, Don Williams wrote:

> I thought that this was kind of tacky and needless accusatory.  I have
> no
> stake in the Bus Depot, but they have always been decent to me and
> address
> any questions or confusion promptly.  They have saved me a bundle over
> the
> years and I thank them for it.  Why air that kind of laundry???  It
> helps
> no one.
>
>
>
>
> > -----Original Message-----
> > From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]=20
> > On Behalf Of jbange
> > Sent: Thursday, April 21, 2005 8:36 PM
> > To: vanagon@GERRY.VANAGON.COM
> > Subject: SA grill light part #
> >=20
> >=20
> > Anyone know the part number for the driver's side driving=20
> > light that goes with the South African grill kit? I ordered=20
> > the set from Bus Depot and they sent two passenger side=20
> > driving light assemblies (part# BCW 941 782). I sent one of=20
> > them back and in return received ANOTHER passenger side=20
> > light, same part# (BCW 941 782) despite the fact that they=20
> > said "OK, so you need the ODD numbered one". A Google search=20
> > for that part number leads to a single reference on a German=20
> > message board with a reference to part# BCW 941 781 right=20
> > next to it. Presumably the 781 part is this fabled "odd=20
> > numbered one" that I need, but I would sure like some=20
> > third-party verification. Today they emailed me asking me to=20
> > send back the wrong part so they can see what part number it=20
> > is and THEN send me the right one! I've already explained to=20
> > them that the problem is that their system describes the 782=20
> > part as "DRIVER'S SIDE" in the description field, and all=20
> > they need to do is get someone to just pull the CORRECT PART=20
> > NUMBER instead of reading the erroneous description. Frankly,=20
> > I'm hesitant to send this part back until I get the right=20
> > one. I've already spent $25 to send back the first incorrect=20
> > light and incorrect grill (they sent me an 80-85 2-light=20
> > grill the first time-- I really enjoyed having to drag THAT=20
> > to the post office), and no answer has been forthcoming in=20
> > reply to my question about how this will be reimbursed.=20
> > Basically I want to ask for that part by number specifically=20
> > this time, and I don't want to end up $30 down and one light=20
> > short. Sorry for the rant. This has been going on for nearly=20
> > a month and it's driving me crazy.
> >=20
> > John Bange
> > '90 Vanagon "Geldsauger"
> > 9 months owned - $11144 "invested"
> >=20
> >=20
>