Date:         Fri, 22 Apr 2005 10:56:26 -0700
Reply-To:     jbange <hfinn@INGRATES.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         jbange <hfinn@INGRATES.NET>
Subject:      Sorry
In-Reply-To:  <4.3.1.20050422090703.00a9e890@fire.biol.wwu.edu>
Content-Type: text/plain; charset="us-ascii"; format=flowed

At 09:10 AM 4/22/2005, you wrote:
>I thought that this was kind of tacky and needless accusatory.  I have no
>stake in the Bus Depot, but they have always been decent to me and address
>any questions or confusion promptly.  They have saved me a bundle over the
>years and I thank them for it.  Why air that kind of laundry???  It helps
>no one.

Sorry, it did come off a bit rough. I was somewhat at wit's end and what
I'd meant as a simple query to get the process moved along more efficiently
turned into something of a tantrum. Really, I've nothing against Bus Depot
and all my other transactions with them have been smooth and painless. They
did seem to be genuinely making an effort to fix the problem, but I was
starting to feel like I was being helped at their convenience. I apologized
in pmail to Ron for not thinking to email him with my concerns via the
address he posts to the list through, but it genuinely didn't occur to me
to look there for it. I did check the Bus Depot site before, but the only
address on the entire site was the sales@ one that I'd been communicating
through already. There's a web form for comments, but there's no indication
that it goes to anyone in particular. Anyway, I'd argue that it DID help
someone. The correct part is on its way to me TODAY and they have reassured
me that I will be reimbursed for my return expenses.  Also, it has been
demonstrated that Ron Salmon cares about his customers and that one need
only to email him directly if we have any problems. I am now a satisfied
customer, and I apologize for my public freakout.

John Bange
'90 Vanagon "Geldsauger"
9 months owned - $11144 "invested"