Date:         Mon, 23 May 2005 15:00:07 -0600
Reply-To:     Aaron Pearson <Aaron.Pearson@GXT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Aaron Pearson <Aaron.Pearson@GXT.COM>
Subject:      Re: bus depot disocunt code was/WTBoutside door handle
Content-Type: text/plain; charset="us-ascii"

i placed my first busdepot order a few weeks ago, ~$150 for bug screens.
i was unfamiliar with the discount procedure, so i called 215-234-vwvw
to find out what to do.  i typed in "list 1e" into the appropriate space
on the online form (i guess i should have typed "list1e").  my total
payment didn't change, so immediately after i sent the order, i called
again to explain what happened.  i was told it would be fine, the
discount would be applied before it shipped.  i called just now to check
on delivery time, and no discount was applied.  after a short exachange,
i got a $5 coupon for store credit in lieu of a discount.

we're talking about a whole ~$7.50 discount, not a big deal.  plus, both
the offer of a discount and ron salmon's advice on the list are generous
and appreciated.  but be warned, the discount process is tricky and a
bit annoying.

and how can you put a price on brezzy, bugless sleeping, anyway?

aaron
'87 syncro gl 


-----Original Message-----
From: The Bus Depot [mailto:vanagon@BUSDEPOT.COM] 
Sent: Saturday, May 07, 2005 10:36 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: bus depot disocunt code was/WTBoutside door handle

>> If you didn't get your discount for any reason, you can write or call

>> the folks at BD and they'll take care of it.

> Unfortuneately the response I got when this happened to me 
> was..."Sorry, if its not there correctly when you place your order too

> bad. Must be there at the time the order is placed."


The official policy is that, just like a store coupon, the discount code
must be presented at time of purchase. If you correctly enter the code,
it will show up on the checkout page before you confirm your order (and
then again on your emailed confirmation) right near the order total.
There is a little leeway there, however. If you place an order and have
problems using the code, forgot to enter it, etc., just shoot us an
email immediately after submitting the order. As long as you email us
right away, we can generally still "catch" your order before it
processes, and manually apply it to any qualifying items. 

The situation changes, however, once the order goes into the processing
stage (or has already been shipped).  At that point it's more difficult
to make changes to the order, and we generally won't "retroactively"
apply the discount. The exception would be if it were our mistake
(meaning that it showed up in your email confirmation, so you keyed it
in properly, yet you still didn't get it).

To repeat the terms of the list discount:  It is 5% off merchandise
totaling $50 or more, with the following exceptions:  Sale items
(denoted by the "Bargain Bin" icon on the website), tires, made-to-order
or special-order items (such as carpet, curtains, interior panels,
rebuilt engines/heads/trans), gift certificates, core deposits,
shipping, PA sales tax, previously placed orders, and orders to which
another discount has been applied. 

To obtain the discount, you must be a current list member and enter
list1e
in the Referral Code field upon checkout. The discount will be applied
to those items that qualify, and will be reflected in the checkout
total. 

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

_____________________________________________
Toll-Free for Orders by PART # :  1-866-BUS-DEPOT