Date:         Sun, 21 Aug 2005 15:59:41 -0600
Reply-To:     jimt <camper@TACTICAL-BUS.INFO>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         jimt <camper@TACTICAL-BUS.INFO>
Subject:      Re: Autolite batteries...where to exchange?
In-Reply-To:  <00d701c5a697$a1922830$6400a8c0@daadaa1>
Content-type: text/plain; charset="US-ASCII"

The reason for receipts is that most items are single warrantee to the orig
purchaser only.  Even at the flaps I currently work at it is the same rules.
With shoplifting and other vehicle parts thefts, and retail fraud now at all
time highs, receipts for everything is the rule not a nice to have.  With no
receipt on some items like a battery if the proper warrantee info was taken
and put in the computer it may be waived.  But the person has to be the
purchaser to be able to provide the needed info and like I said they only
warrantee the orig purchase.  When you purchased the battery it is legally a
used battery purchase.  Any warrantee is through the person you purchased it
from.

Another thing with items like batteries is "commercial" sales items.  With
no receipt they have no idea what terms you purchased the battery under.
Some commercial use items are sold with all the retail writing and packaging
but do not get warrantee.  Batteries are one of those items sometimes sold
with limited warrantee terms on them to commercial concerns.

Most other categories of retailers are doing the same.  With some retail
chains they will permit one no receipt but after that even the manager can't
override the system.  BTW some big retailers have even listed people that
return to many items and will block returns from them.

Personally, I have a file I keep all "critical" receipts in.

jimt

On 8/21/05 3:31 PM, "jbclem1" <jbclem1@CHARTER.NET> wrote:

> Reading the messages about Optima batteries and warranties has reminded me of
> the Autolite battery
> that was in a Toyota pickup I just bought. It was only 11 months old so I was
> going to put it in my
> Vanagon...but it went bad immediately.  It won't hold a load and I have about
> 2 weeks left on the
> full replacement warranty.
>
> I don't have the receipt for the battery and I don't know where it was bought.
> It's made by
> Exide(who make batteries for many major brands)...I called the battery
> warranty hotline and was told
> I had to have the original receipt or my tough luck!  I called Kragen Auto
> Parts and they told me I
> had to have the receipt, or "tant pis pour vous".  I'm not sure what other
> stores carry this
> battery, but I'd like to find a congenial store that will honor the warranty.
> There is nothing on
> the battery itself that states a requirement of having the original purchase
> receipt, although large
> white letters trumpet the one year free replacement warranty.
>
> I'm in the Los Angeles area.  Does anyone know the names of the stores (auto
> parts, department
> stores?) that carry the Autolite or Exide brand?
>
>
> John
>
>