Date:         Tue, 30 Aug 2005 20:39:44 -0400
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: New Owner ... Pop Top Question
Comments: To: thegreenwesty@NETSCAPE.NET
In-Reply-To:  <6E1656CF.681C5A0D.10BA2072@netscape.net>
Content-Type: text/plain; charset="us-ascii"

> I tried it and the zipper pull fell off and there was a
> hole already in the screen that looked like it was
> repaired in the factory


I've never had another issue like that out of hundreds sold. I would really
doubt that it actually came from the factory that way. My guess is that a
less than honest customer "pulled one over on us;"  they bought a canvas,
damaged it, patched it up somewhat, then returned it for a refund claiming
it wasn't used and not needed, and we didn't notice the damage.  You'd be
amazed at some of the returns we get - even as extreme as someone buying a
new part and then trying to return their dirty broken part in the new box
for a refund. It doesn't happen everyday but it does happen. We inspect
returns pretty carefully and usually catch this sort of thing (especially
when the one we get back has a production date from twenty years ago!), but
a less obvious case like this one could potentially have slipped through.

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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