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Date:         Fri, 16 Sep 2005 08:00:54 -0500
Reply-To:     John Rodgers <inua@CHARTER.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         John Rodgers <inua@CHARTER.NET>
Subject:      Re: NVC: "Book Rate" vs Actual Time
Comments: To: Jim Arnott <jrasite@EONI.COM>
In-Reply-To:  <AB93B030-2662-11DA-BEC8-000502453125@eoni.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

My son owns and operates a large window tinting operation. There are cheaper tint shops, cheaper tint jobs. When you buy a tint job from him, you pay a premium price. BUT, you get the best there is, in both materials and service. That premium I liken to that book price. It is what allows him to provide a superior product and service. And to provide that high level of service he pays his crews a premium The number of druggies and nut-cases he went through until he realized what was required was staggering. Now, evidently people don't really mind that premium in order to get that superior service. He has been in that business now for a little overt 20 years, and has generations of families as well as governmental agencies bringing their vehicles in all the time for tint work, as well as his commercial and residential work. So apparently he is doing something right with that premium.

Low-ball labor doesn't allow any room for a man to deal with the vagaries of any job, and ultimately hurts both the customer and the mechanic shop.

Regards,

John Rodgers 88 GL Driver

Jim Arnott wrote:

> Having worked in the trade, I can tell you that book is what you > charge. Why? Because, as they say here in eastern Oregon, some days > you get the bear, some days the bear gets you. > > A good wrench will beat the book nine days out of ten. On the tenth day > they get the job that eats them alive. > > BTDT. > > Jim > > On Thursday, September 15, 2005, at 07:31 PM, John Bange wrote: > >>> >>> So... do I get the same amount of labor as the other mechanics (4 >>> hrs)? >>> Does the customer get the job for less because I was able to do the >>> job in >>> half of book time? >> > >


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