Larry, others may disagree with the following, but here is what has worked for me in the past. One, stay away from dealerships if at all possible. Two, always pay with a credit card, and don't hesitate to use the protections built into credit card transactions, IF and ONLY IF, you have given the dealer the opportunity to correct mistakes his techs have made, and he has given you BS or more bad work. Three, if you find a shop with good mgmt. and good techs, support it so it will be around when you really need it. Four, remember that you are in Georgia, and C- work is considered to be more than acceptable. John Macon, GA '84 7-passenger
----- Original Message ----- From: "AAG - Larry Word" <word_aag@COMCAST.NET> To: <vanagon@GERRY.VANAGON.COM> Sent: Sunday, October 02, 2005 5:10 PM Subject: Vanagon owner w/ non-VW dealer compliant
Here's what you get when your wife won't drive the Vanagon for a daily driver.... My 1996 Dodge Grand Caravan is broken AGAIN. The dealer "fixed" it last week but same symptoms again this W/E (72 hrs. later). **Does anyone in VW Vanagonland know the best place to place a dealer compliant to get their attention and focus on my problem???????? Douglas County Dodge Douglasville, Ga. This is the dealer in Georgia I am dealing with. Their initial repairs have now caused additional issues (engine harness wire now hitting axle and burned thru, rigged throttle body return spring which I did not ask them to "customize", etc..... I'd appreciate any help someone might offer as this is the family's "good van" which was in good shape overall until they customized it to cover their own mistakes..... . I'd drive my Vanagon until the day I die, thank you.... Larry Georgia |
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