Date:         Mon, 3 Oct 2005 04:20:48 -0500
Reply-To:     Max Wellhouse <maxjoyce@IPA.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Max Wellhouse <maxjoyce@IPA.NET>
Subject:      Re: Vanagon owner w/ non-VW dealer compliant
Comments: To: jimt <camper@TACTICAL-BUS.INFO>
In-Reply-To:  <BF65D8A2.4EA6%camper@tactical-bus.info>
Content-Type: text/plain; charset="iso-8859-1"; format=flowed

A great place to whine or find relief is 
www.allpar.com   It's a great resource for fixing 
those mopar cars, getting relief etc.  Good luck

MAx

At 07:34 PM 10/2/2005, jimt wrote:
>Donšt know if they still have it but chrysler used to have an 800 number for
>product complaints to corporate level.  I had to use it only once and was
>shocked at the fantastic service.  Called on one item but mentioned a second
>I had noted while they had the vehicle apart for the inspection when I
>complained to the service rep about the work.  An optional corrosion
>preventive treatment had not been applied correctly.  The wheel and axle job
>they did was not staying fixed (the primary reason for the call).  Mentioned
>the second as well while I was heated up already.  Was sent to another
>dealer 25 miles away with a complaints inspection manager.  He had the tech
>do the same disassemble and I was refunded everything and they corrected the
>job with the CORRECT parts.  Got a check in the mail for the corrosion
>prevention product from chrysler about 10 days after the call.
>jimt
>
>On 10/2/05 6:19 PM, "John Lauterbach" <lauterba@BELLSOUTH.NET> wrote:
>
> > Larry, others may disagree with the following,  but here is what has worked
> > for me in the past.  One, stay away from dealerships if at all possible.
> > Two, always pay with a credit card, and don't hesitate to use the
> > protections built into credit card transactions, IF and ONLY IF, you have
> > given the dealer the opportunity to correct mistakes his techs have made,
> > and he has given you BS or more bad work.  Three, if you find a shop with
> > good mgmt. and good techs, support it so it will be around when you really
> > need it.  Four, remember that you are in Georgia, and C- work is considered
> > to be more than acceptable.
> >
> > John
> > Macon, GA
> > '84 7-passenger
> >