Date:         Fri, 6 Jan 2006 17:27:38 -0800
Reply-To:     John Bange <jbange@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         John Bange <jbange@GMAIL.COM>
Subject:      Re: Problems at the Bus Depot - Warning about poor service
In-Reply-To:  <007501c61324$10817db0$8f6f0a0a@W05560>
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>
> I like BD because they have a larger (amazing) selection of parts


Of course it's always imperative that one CALL and make sure the parts one
is ordering are actually in stock. Their catalog is huge, but appears to
have no relation to their actual physical inventory. Sad to say, I kinda
have to agree with Rico: the sales folks at BD haven't exactly inspired
confidence. Indeed, every problem I've had was eventually resolved to my
complete satisfaction; it just seems like there maybe shouldn't have been
that much trouble in the first place. Then again, I seem to have
particularly bad luck with Vanagon vendors. Took 3 tries to get a right side
lamp for the SA grill from one; another sat on my $750 for the SA brake kit
for 6 weeks and a bunch of emails before admitting they were NLA and
refunding my money; my rebuilt auto tranny came with a 087 Audi reverse ring
gear hub instead of the proper 090 Vanagon one; and even GoWesty got me
once: up-sold me to 16" rims from 15" because the day I was there all they
had of 15's in stock was one set with three lefts and one right tire
pre-mounted. I didn't want to wait for them to take the one rim out to have
the tire flipped, so I paid $100 extra and didn't notice till I got home
that they'd mounted a set of 16's likewise consisting of THREE LEFTS AND A
RIGHT! (Shrug) If nothing else, owning a Vanagon has surely encouraged great
patience.

--
John Bange
'90 Vanagon - "Geldsauger"