Date: Sat, 7 Jan 2006 09:13:21 -0800
Reply-To: Joy Hecht <jhecht@ALUM.MIT.EDU>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Joy Hecht <jhecht@ALUM.MIT.EDU>
Subject: Re: Problems at the Bus Depot - Warning about poor service
In-Reply-To: <6ea27a6443f617799aafd816922363bc@knology.net>
Content-Type: text/plain; charset="US-ASCII"
I've found it's a mixed bag. Sometimes they are just fine, efficient,
helpful. But not always.
My most recent purchase I did over the web. I was in a hurry, as I had to
get back on the road.
A week later they emailed me to say they had a problem with my credit card
info - it hadn't been entered properly - and could they use the other card
they had on file for me. I called them, and got some weird story about how
the info hadn't registered properly on their website. The website had
confirmed my purchase when I made it. Then they said one of the items
wasn't in stock and it would take a few days to arrive once they ordered it.
They did not order it a week earlier when I placed the order, and they
waited a week to tell me there was a problem.
So I asked them to please expedite the shipping since this was their fault
and I was sitting in Colorado waiting for the parts to arrive. They gave me
some weird business about how they had just said the credit card hadn't
registered, but that wasn't really what had happened. I have no idea what
they meant, since there was no problem with the card and I had given them
the right info. They refused to use less than three-day shipping unless I
paid for it, even though they had delayed a week on even ordering the part.
I was not impressed.
As it turned out, I was waiting in Colorado even longer for other stuff, so
I didn't bother getting directly in touch with Ron about the problems. But
since he's on this list, now he'll know!
Joy
****************************************************************
Joy Hecht
and Matilda, 1989 Burgundy Vanagon
For musings about life and the vanadventures:
http://users.rcn.com/jhecht/gypsy
****************************************************************
:::-----Original Message-----
:::From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On Behalf
:::Of Jim Felder
:::Sent: Friday, January 06, 2006 2:39 PM
:::To: vanagon@GERRY.VANAGON.COM
:::Subject: Re: Problems at the Bus Depot - Warning about poor service
:::
:::> Remember, retail is a
:::> very difficult business and many companies do little more than do
:::> what is
:::> minimally required to make a sale.
:::
:::That doesn't describe the Bus Depot I know. Just my two cents.
:::
:::Jim
