Date:         Sat, 7 Jan 2006 14:24:09 -0500
Reply-To:     Dana Showers <dshowers@CPDS.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Dana Showers <dshowers@CPDS.NET>
Organization: www.cpds.net
Subject:      Bus Depot
Content-Type: text/plain; charset="us-ascii"

Besides having a quirky website, I have found their service to be exactly
what everyone else has been saying.

My latest order was for over $1,200.  There was some confusion and a little
bit of lack of follow-up and a great deal of desire on their part to get it
done right.

It all comes down to this.  Anything important in life needs follow-up and
research on the buyer's part.  Anything that's worth anything takes work.
Not everything can be everything to everybody and IMHO, it shouldn't really
be expected to be everything.  It should be expected to have it all be able
to be worked out by two willing cooperative parties.

On a side note on doing business.  I used to take a very customer-centric
view of my contracting.  This led me to lose an incredibly large sum of
money to a slime ball and a slime ball company.  The court system, laws in
PA and, to a lesser extent, my lawyer screwed me too which caused me to lose
even more money.  Now I take a very selfish perspective on my work.  The
customer comes in a close second.  By not taking a hit on paying for more
expensive shipping at no extra cost, the Bus Depot is doing the same thing,
which is the way to stay in business.  If they went out of business, you
couldn't get your next order at a really really cheap price compared to the
other vendors out there.  Before I learned about how to do this stuff right,
I paid the VW dealer $600 for a replacement LP gas tank for my Westy.  The
Bus Depot's same gas tank (looks like the one I got from the dealer) cost
about $200.  I am willing to work with them for that kind of discount and
they are willing to take my calls and do what it takes to get it right.

Dana
85 Westy 1.9 TD
04 Beetle TDI PD




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