Date: Sat, 7 Jan 2006 13:53:53 -0600
Reply-To: John Rodgers <inua@CHARTER.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: John Rodgers <inua@CHARTER.NET>
Subject: Re: Problems at the Bus Depot - Warning about poor service
In-Reply-To: <29e.34ca0d0.30f0452a@aol.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Why does this continue to be thrashed out and beaten to death on this list.
If you have a problem with Bus Depot, (or for that matter any list
vendor) call Ron and get on his butt! He will straighten it out. Like in
any business, the customer is King, and he wants to keep his customers
happy and coming back. Whatever the issue, with in reason, he will make
it right, guaranteed!
I've had to deal with vendor flub-flu's myself. One of my favorites
pulled one. I ordered some items, one of which was not in stock. It got
back ordered, but instead of sending what the vendor had, the shipment
was held pending receipt of the back ordered items. It took two weeks
for the vendor to get the item, then it took UPS 7 business days (9
acutal because of a weekend in there) - total of twenty three days to
get the order. In the meantime when things began to drag, I called. Only
then was I told about the backorder. I should have been notified
immediately and given the option of receiving partial shipment and
paying two separate shipping charges or waiting for all to be shipped
together for a single ( and presumably less) shipping charge.
As the 'lil boy sez "S**t happens! Get over it!"
Life is to short to let this kind of stuff grind on you.
Regards,
John Rodgers
88 GL Driver
Rico Dagastino wrote:
>I have been trying to purchase at the Bus Depot for two weeks the bushings,
>springs, ball joints, etc. necessary to renew the shifter mechanism on my 87
>Vanagon. I first looked up online for the shifter renewal kit and then
>called the Bus Depot to make sure the kit listed contained all of the necessary
>parts to renew the shifter from the front of the van to the rear of the van at
>the transmission. The clerk I spoke with assured me the kit contained all
>of the necessary parts. I ordered the kit. After the kit arrived I
>discovered that it contained only the parts necessary to renew the bushings, etc. at
>the rear of the van. I called and expressed my unhappiness and spoke to
>another individual who took the information about the parts I needed to service
>the ball joint assembly at the base of the shifter. We referenced the same page
>in the Bentley manual and I told him I needed all of the parts between
>points A and B in the quantities shown in the diagram. When the second order
>arrived it was missing two of the parts necessary to make the repairs. I
>understand the parts I needed were not items the Bus Depot regularly carried in stock
>and that extra effort was required to get them from the dealer. If you have
>this situation occur, in which you need parts that the Bus Depot does not
>regularly keep in stock, please make sure that your are willing to accept the
>difficulties this may cause. When you place such orders with the Bus Depot
>be very careful that you make as clear as possible your requirements as far as
>specific quantities and parts.
> This afternoon, I went to the local VW dealership and ordered the parts
>required for the repair which the Bus Depot did not ship. In the span of five
>minutes the ordering process was complete and I was assured that the
>necessary and specified parts would arrive by next Tuesday. Remember, retail is a
>very difficult business and many companies do little more than do what is
>minimally required to make a sale. Those that are willing take responsibility for
>poor service and make the necessary changes in their protocol to assure that
>such failures in service are as infrequent as possible are rare. Maybe I
>will just have to keep looking.
>
>Rico Dagastino
>
>
>
>
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