> or not. No business never makes a mistake (and for the volume of packages we > ship, I have to say in my defense that we don't make many). But it is very > important to me than when a mistake does happen, we do everything within > reason to make things right. Yes! And you never hear about the 99.9 percent of the orders that are correct, and on-time. You only hear/read email about the small number of orders where there is a mistake or delay. I run a mail-order outfit as well (not VW related), and feel Ron's pain. Jon |
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