Date: Wed, 25 Jan 2006 13:32:20 -0500
Reply-To: feller <feller@CARBONCOW.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: feller <feller@CARBONCOW.COM>
Subject: Re: Bus Depot Report
Content-Type: text/plain; charset=us-ascii
Ron,
Again I am involved with managing a ecommerce site and understand the expectations of the buyer, right or wrong. I also understand how they don't follow directions or read properly and make many mistakes. I don't recall seeing a drop down menu selection for the color of the decal but I would suggest that it be a forced selection so such issues don't arrise.
For the record I have no voice mail on my mobile or business voicemail stating this concern. Nor was I told this when I spoke with the customer service agent when we are trying to get this sent to my shipping address vs my credit card billing address.
Many sellers on the net don't understand that many people buy online for convienience. If there is a question about backorders, errors ect wouldn't emailing the client be a safe way to communicate? In my case it would have been prefered as I have received NO phone calls on this issue.
Additionally since I have recieved product inquiry in under 24 hours that I would receive post sale inquires in atleast 48 hours. I think those are simple expectations for internet sales.
Sincerely,
Shwn Feller
Ohio
F---------- Original Message ----------------------------------
From: "The Bus Depot" <vanagon@busdepot.com>
Reply-To: <ron@busdepot.com>
Date: Wed, 25 Jan 2006 09:34:29 -0500
>> On my first order with them it has now been 11 days w/o a
>> confirmation of shipment and an inquiry via email has not
>> been responded to.
>
>
>Robert,
>
>When you placed your order online, you forgot to specify the color of the
>poptop decal that you needed. (The item listing says "specify color when
>ordering" but you did not.) Your order was ready to ship on the very day
>you placed it, so Althea at our shop called and left you a message asking
>what color decal you needed. However we never received a reply, so your
>order is still on hold awaiting your reply. As soon as you let us know what
>color you need, we can release your order.
>
>As for your email requesting order status that was "not responded to," you
>gave us all of 8 minutes to respond! While we try to respond to email
>promptly, nobody's that fast! According to my time stamps in Outlook, you
>sent the email asking about the status of your order at 7:44 pm last night -
>44 minutes after we closed. Your post here saying that "an inquiry via email
>has not been responded to" is time-stamped just 8 minutes later! After
>checking every email account I found no other inquiry from you between when
>you placed your order and last night. If we had received one, we certainly
>would have responded promptly that we were awaiting your color choice. We
>generally try to respond to email inquiries within one business day. (But
>if you email us after we are closed, of course, it will certainly be the
>next day before we can respond.)
>
>In any event, if you can call us or email sales@busdepot.com with your color
>choice, we certainly will get your order right out the door. Sorry for any
>inconvenience.
>
>- Ron Salmon
> The Bus Depot, Inc.
> www.busdepot.com
> (215) 234-VWVW
>
>_____________________________________________
>Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
>
>
>
________________________________________________________________
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