Date: Tue, 24 Jan 2006 19:51:38 -0500
Reply-To: rsf <feller@CARBONCOW.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: rsf <feller@CARBONCOW.COM>
Subject: Re: Bus Depot Report
In-Reply-To: <951kaRuOo6016S11.1137616814@cmsweb11.cms.usa.net>
Content-Type: text/plain; charset="iso-8859-1"
I have to make my comments on the issue.
At the urge of a known poster on these boards I was told not to order from
bus depot. Although I love van-café and gowesty.com the 7-10 days to ship to
Ohio (from Cali) for standard shipping can be somewhat long and paying for
priority hurts. I was hoping to use bus-depot in my own back yard so I gave
them a shot. I’m in Ohio and they are in Pennsylvania. Considering I get my
Saab parts from New England states (2 different companies) in 3-4 business
days consistently I would hope similar from bus-depot.
On my first order with them it has now been 11 days w/o a confirmation of
shipment and an inquiry via email has not been responded to…although I saw
someone post on here the other day from bus-depot. They answered my
questions professionally and quickly prior to the sale but post sale, I’m
not impressed.
Although I am in no hurry for my parts I would expect a confirmation of
order (did received that) and confirmation of shipment in this day an age on
the web. I would also hope with standard shipping to get something quicker.
I won rims on ebay for my van from a guy in Vermont and had them in three
days via standard UPS and tires from Tirerack.com in Indiana in 24 hours! I
wouldn’t expect every company to get things out the same day but the same
week would be nice! Unless I get a good response from them on the delay I’m
guessing van-café and gowesty.com will continue to get my business in the
future.
Shawn
Receive UPS, Fed Ex and USPS daily in Central Ohio
_____
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Robert Campbell
Sent: Wednesday, January 18, 2006 3:40 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Bus Depot Report
Recently, there was a lot of concern about timely delivery, etc from Bus
Depot.
Well, here is the actual data regarding my transaction -- I need to replace
the Master Cylinder - 2-day delivery requested. I was contacted on the day
of shipment to confirm 2-day blue for $18. (which is very nice, because you
never really know how much shipping will be on an order until it's ready to
go) My order was the Master Cylinder and bleeders (in the event I break
one).
Order Placed: Thursday, 12 Jan 2006 02:49:14 PM EST (from email confirming
order was received)
Then on MONDAY, it was picked up at 7:43 PM and delivered to my Today
(Wednesday, 2-days later) at 2:08PM
So, I guess I have got to state for the record that Bus Depot performed
exactly how I would expect -- timely delivery and follow-up of my shipping
option. And, Ron's statement that shipping times should improve is, I
believe, reflected here. Order placed, parts pulled, packaged and shipped
in a timely manner.
Thanks Bus Depot for your service!
-Robert Campbell
'91 Carat - 169K+ miles on the ORIGINAL ENGINE (daily driver)
Soon, improved stopping power :-)
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