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Date:         Wed, 25 Jan 2006 09:34:29 -0500
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: Bus Depot Report
Comments: To: rsf <feller@CARBONCOW.COM>
In-Reply-To:  <200601241957414.SM01312@main>
Content-Type: text/plain; charset="us-ascii"

> On my first order with them it has now been 11 days w/o a > confirmation of shipment and an inquiry via email has not > been responded to.

Robert,

When you placed your order online, you forgot to specify the color of the poptop decal that you needed. (The item listing says "specify color when ordering" but you did not.) Your order was ready to ship on the very day you placed it, so Althea at our shop called and left you a message asking what color decal you needed. However we never received a reply, so your order is still on hold awaiting your reply. As soon as you let us know what color you need, we can release your order.

As for your email requesting order status that was "not responded to," you gave us all of 8 minutes to respond! While we try to respond to email promptly, nobody's that fast! According to my time stamps in Outlook, you sent the email asking about the status of your order at 7:44 pm last night - 44 minutes after we closed. Your post here saying that "an inquiry via email has not been responded to" is time-stamped just 8 minutes later! After checking every email account I found no other inquiry from you between when you placed your order and last night. If we had received one, we certainly would have responded promptly that we were awaiting your color choice. We generally try to respond to email inquiries within one business day. (But if you email us after we are closed, of course, it will certainly be the next day before we can respond.)

In any event, if you can call us or email sales@busdepot.com with your color choice, we certainly will get your order right out the door. Sorry for any inconvenience.

- Ron Salmon The Bus Depot, Inc. www.busdepot.com (215) 234-VWVW

_____________________________________________ Toll-Free for Orders by PART # : 1-866-BUS-DEPOT


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