Date: Wed, 25 Jan 2006 10:13:38 -0500
Reply-To: Jeff Gellman User <jeffg@MIKOEXOTICWEAR.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jeff Gellman User <jeffg@MIKOEXOTICWEAR.COM>
Subject: Re: Bus Depot Report
In-Reply-To: <000b01c621bc$771b8ba0$0a0ba8c0@RON>
Content-type: text/plain; charset="US-ASCII"
Hello
How long are we going to drag Bus Depot's name through the mud, how many
people are going to tell negative stories of experiences they have had with
vendors.
I own 2 companies, each of them have a separate mail order division, we also
have a HUGE ebay presence, I find that most mistakes are because of our
customers, (we don't tell them that since we don't want to piss off the
customer) we just hold our tongue and listen to the complaint. We also find
that people will email us on a Friday night at 10pm...5 hours after we have
closed and then proceed to email us 3 times a day over the weekend wondering
why we have not responded, when it clearly states what our office hours
are...
The internet is wonderful..i often order things at 2 in the morning, but I
don't expect to talk to someone at that time...
I often find myself answering emails from our customers at 2 in the
morning...much to the disappointment of my wonderful wife who has other
plans for my fingers instead of responding to questions from our customers,
which if they took the time and actually read the auction or our website
they would get an answer....
I give all of the vendors tons of credit for being on this email list..they
take so much abuse and they are always professional and kind with their
words, unlike a lot of you who drag them threw the mud with your unkind
words..
Do companies make mistakes, yes, do companies give bad service, yes, do
companies have bad days just like you and me yes, but the bottom line is how
great is it that you can go online, compare products, compare prices, see
the product, ask questions, order something at 2am or whenever and have it
delivered to your door.
I bought my 1989 Westy from ebay..i had it delivered to my door from Utah, (
I am in RI), I did all of this from the comfort of my own home..
Instead of running around the city looking for parts and add-ons for my Van
, I can work a fulltime job, spend time with my 3 dogs and 4 kids, have a
wonderful meal with my family and then when everyone is asleep I can go
online and order what I need for every part of my life..
So...what does all this mean..not much of everything..I was just waiting for
the coffee pot to finish making coffee...it is ready...all of you have a
great day..and remember the 11 commandmeents
1)Help each other be right...not wrong
2)Look for ways to make new ideas work..not for reasons they wont
3)If in doubt...check it out! Don't make negative assumptions about each
other.
4)Help each other win and take pride in each others victories
5)Speak positively about each other and your organization at every
opportunity
6)Maintain a positive mental attitude no matter what the cercumstances
7)Act with initiative and courage as if it all depends on you
8)do everything with enthusiasm...its contagious
9)whatever you want...give it away
10)do't lose faith..never give up
11)have fun.
Jeff
1989 VW Westfalia
On 1/25/06 9:34 AM, "The Bus Depot" <vanagon@BUSDEPOT.COM> wrote:
>> On my first order with them it has now been 11 days w/o a
>> confirmation of shipment and an inquiry via email has not
>> been responded to.
>
>
> Robert,
>
> When you placed your order online, you forgot to specify the color of the
> poptop decal that you needed. (The item listing says "specify color when
> ordering" but you did not.) Your order was ready to ship on the very day
> you placed it, so Althea at our shop called and left you a message asking
> what color decal you needed. However we never received a reply, so your
> order is still on hold awaiting your reply. As soon as you let us know what
> color you need, we can release your order.
>
> As for your email requesting order status that was "not responded to," you
> gave us all of 8 minutes to respond! While we try to respond to email
> promptly, nobody's that fast! According to my time stamps in Outlook, you
> sent the email asking about the status of your order at 7:44 pm last night -
> 44 minutes after we closed. Your post here saying that "an inquiry via email
> has not been responded to" is time-stamped just 8 minutes later! After
> checking every email account I found no other inquiry from you between when
> you placed your order and last night. If we had received one, we certainly
> would have responded promptly that we were awaiting your color choice. We
> generally try to respond to email inquiries within one business day. (But
> if you email us after we are closed, of course, it will certainly be the
> next day before we can respond.)
>
> In any event, if you can call us or email sales@busdepot.com with your color
> choice, we certainly will get your order right out the door. Sorry for any
> inconvenience.
>
> - Ron Salmon
> The Bus Depot, Inc.
> www.busdepot.com
> (215) 234-VWVW
>
> _____________________________________________
> Toll-Free for Orders by PART # : 1-866-BUS-DEPOT
| 
