Date: Wed, 25 Jan 2006 11:51:37 -0500
Reply-To: Jim Henry <jch@JCHGIS.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jim Henry <jch@JCHGIS.COM>
Subject: Re: Bus Depot Report
In-Reply-To: <BFFCFFD2.617A%jeffg@mikoexoticwear.com>
Content-Type: text/plain; charset="US-ASCII"
Jeff,
Very well said, it always amazes me the number of complaints that are made
that come from folks who have no sense of realities of the world of small
business and specialty e-commerce. The internet, and the efforts of online
vendors like the BusDepot make our non-mainstream automotive joys possible
for way more of us than would otherwise be possible.
I try to figure out the ways to optimize working with folks like the BD and
not be hampered by the things that might not be seen as perfect form to
others.
Thanks for your comment to the list.
Jim Henry
Durham, NC
85 westy
> -----Original Message-----
> From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM]
> On Behalf Of Jeff Gellman User
> Sent: Wednesday, January 25, 2006 10:14 AM
> To: vanagon@GERRY.VANAGON.COM
> Subject: Re: Bus Depot Report
>
> Hello
>
> How long are we going to drag Bus Depot's name through the
> mud, how many people are going to tell negative stories of
> experiences they have had with vendors.
>
> I own 2 companies, each of them have a separate mail order
> division, we also have a HUGE ebay presence, I find that most
> mistakes are because of our customers, (we don't tell them
> that since we don't want to piss off the
> customer) we just hold our tongue and listen to the
> complaint. We also find that people will email us on a Friday
> night at 10pm...5 hours after we have closed and then proceed
> to email us 3 times a day over the weekend wondering why we
> have not responded, when it clearly states what our office
> hours are...
>
> The internet is wonderful..i often order things at 2 in the
> morning, but I don't expect to talk to someone at that time...
>
> I often find myself answering emails from our customers at 2
> in the morning...much to the disappointment of my wonderful
> wife who has other plans for my fingers instead of responding
> to questions from our customers, which if they took the time
> and actually read the auction or our website they would get
> an answer....
>
> I give all of the vendors tons of credit for being on this
> email list..they take so much abuse and they are always
> professional and kind with their words, unlike a lot of you
> who drag them threw the mud with your unkind words..
>
> Do companies make mistakes, yes, do companies give bad
> service, yes, do companies have bad days just like you and me
> yes, but the bottom line is how great is it that you can go
> online, compare products, compare prices, see the product,
> ask questions, order something at 2am or whenever and have it
> delivered to your door.
>
> I bought my 1989 Westy from ebay..i had it delivered to my
> door from Utah, ( I am in RI), I did all of this from the
> comfort of my own home..
>
> Instead of running around the city looking for parts and
> add-ons for my Van , I can work a fulltime job, spend time
> with my 3 dogs and 4 kids, have a wonderful meal with my
> family and then when everyone is asleep I can go online and
> order what I need for every part of my life..
>
> So...what does all this mean..not much of everything..I was
> just waiting for the coffee pot to finish making coffee...it
> is ready...all of you have a great day..and remember the 11
> commandmeents
>
> 1)Help each other be right...not wrong
> 2)Look for ways to make new ideas work..not for reasons they
> wont 3)If in doubt...check it out! Don't make negative
> assumptions about each other.
> 4)Help each other win and take pride in each others victories
> 5)Speak positively about each other and your organization at
> every opportunity 6)Maintain a positive mental attitude no
> matter what the cercumstances 7)Act with initiative and
> courage as if it all depends on you 8)do everything with
> enthusiasm...its contagious 9)whatever you want...give it
> away 10)do't lose faith..never give up 11)have fun.
>
>
> Jeff
> 1989 VW Westfalia
>
>
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