Date: Thu, 26 Jan 2006 12:24:50 -0600
Reply-To: Al and Sue Brase <albeeee@MCHSI.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Al and Sue Brase <albeeee@MCHSI.COM>
Subject: Re: why does everyone treat the list vendors as "BAD GUYS"???
In-Reply-To: <004701c6224f$ac24ee20$0a0ba8c0@RON>
Content-Type: text/plain; charset=us-ascii; format=flowed
I can attest to the fact that Ron is very good at answering his
e-mails. I've not been complaining, but rather trying to nail down the
exact part that I want. And he's bent over backwards to help me.
Another thing Ron didn't mention. (Maybe I have a wider base of
experience than he does on this.) VW's parts books are not and were not,
very good. Not quite as bad as old GM parts books from the 1970's and
earlier, but far far from perfect. Some little parts are either not in
there or buried in hardware sections or service sets sections. And
descriptions are not well translated either." Channel" and "plate" are
nouns that are pretty vague. I'm pretty sure the original German was
some wonder compound word that described it to a tee, but VW of A. saved
us from all that.
If you've ever seen an old Mercedes parts book, it would blow you
away! it showed every screw and every washer, or at least the count of
them, which order the washers went on the screws, and the description of
each part in 5 or so languages. But you need to have a boat -anchor
Mercedes for it to have any relevance!
So, my point is, VW parts is a tough job. Give your list vendor some
consideration, use email, work out your problems off list.
Or get a Mercedes or Ford instead.
Chris: Which Quickie Mart?
Al Brase
The Bus Depot wrote:
>>i know ron, ken, jeff, and some orther vendors will read this
>>and agree.. they might be afraid to say it but im not.
>>
>>
>
>
>Thank you for the words of support, Chris (and others).
>
>I have been on this list for roughly a decade, since shortly after its
>inception. If anyone thinks that "busdepot gets negative vibes more often
>then anyone else" as someone said today please go back and search Bus Depot
>in the archives for the last decade. I will proudly stand behind my
>reputation here and elsewhere. Despite the fact that experts say that a
>dissatisfied customer is 10 times more likely to comment publicly than a
>satisfied one is, positive comments about the Depot in the archives far
>outweigh negative ones.
>
>You all know my personal email address. As I have said before, please by
>all means email me if you have any problem with or question about a Bus
>Depot order. If there is a problem, as many here will attest I will bend
>over backwards to make things right.
>
>
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