Date:         Sat, 10 Jun 2006 23:59:44 -0400
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: E V W
Comments: cc: Rob Rubin <robrubin@SBCGLOBAL.NET>
In-Reply-To:  <vanagon%2006061022503787@GERRY.VANAGON.COM>
Content-Type: text/plain; charset="us-ascii"

> Anybody have any dealing with these people?
> 
>  I ordered a bumper from them while my van was getting her 
> new motor, maybe two months ago. I got her back yesterday and 
> when I took the plastic off the bumper it was already dented! 
> I called and received an e mail saying they felt too much 
> time has passed to file a claim for damages and that I should 
> pay to have the dents removed by someone local.
> 
>  Actually, I hit the ceiling when I read it. Just wanted to 
> feel out others experiences with them.



I know nothing about EVW, but the unfortunate fact is that UPS, Fedex, etc.
generally will not accept a physical damage claim two months after a package
was delivered. In fact many of my wholesale suppliers require me to infom
them within 48 hours if a product arrives banged up. From their point of
view, how do they know how that the item was not damaged during the two
month interval between when it was delivered and when the claim was placed?
Therefore you may be fighting an uphill battle. It's always a good idea to
inspect any mail-order purchase as soon as it arrives, even if you do not
plan to use it for a while, just in case of such a situation.  

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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