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Date:         Mon, 10 Jul 2006 19:53:35 -0700
Reply-To:     jon <jon@KENNEKE.COM>
Sender:       Vanagon Mailing List <>
From:         jon <jon@KENNEKE.COM>
Subject:      Problems with shipping, vendor
Content-Type: TEXT/PLAIN; charset=US-ASCII

Pardon my bad attitude, but I've got to vent about a recent VW parts vendor transaction. Yes, I am more than a bit irritated. But, this is more about my stupidity than bashing this unnamed vendor.

Recently, the radiator in my van developed a leak. So, I ordered a new one. I placed the order on June 23rd, and contacted the vendor on July 7th inquiring about the status. They informed me it was shipped priority mail on the 6th. I suppose this falls into the "7 to 10 *business* days" for shipping policy.

To my surprise, I received the radiator today (July 10th). So, 17 days to receive the item...slow, annoying, but could be worse. I had a transaction with this same vendor that took around a month to complete this winter. I had only received part of an order, and kept waiting and waiting. Finally contacted them, and was told "ooops, we forget". (Yes, I should have learned then to go somewhere else). On with the story.....

After installing the radiator, I noticed a hole in it, and another dent next to it (yes, I should have inspected it before installation). A lot of work, and $$$ for a piece of junk.

My immediate response was "$#@$#@@$#, how did I do that?". Well, I didn't.

I still had the box that it was shipped it, and found two holes in the box corresponding to the hole and dent in the radiator. The radiator was poorly packed (those things are fragile, and only newspaper!!!??? Heck, Harbor Freight packs better than that) with only a cardboard box and newspaper. This vendor has a reputation (and my experience) with poor packing.

Since it clearly is not my fault the radiator was 1) poorly packed and 2) damaged in shipment, I feel it's up to the vendor to make this right. Of course, I have contacted them about this. In all fairness, I will report the outcome of this, good or bad.

I had yet another transaction with that vendor where they came back and said "ooops, the price on the item went up, do you want to split the difference?". I did, but I would expect advertised prices to be honored.

Ok, I feel a bit better. Still have a broken van, though.


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