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Date:         Thu, 31 Aug 2006 20:37:57 -0700
Reply-To:     Shawn Wright <vwdiesels@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Shawn Wright <vwdiesels@GMAIL.COM>
Subject:      Issues with CIP?
Content-type: text/plain; charset=US-ASCII


Anyone have issues with CIP1.ca/com with regard to returns? I received the
wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and
not only were they not apologetic, they were quite certain that they could not
have screwed up, and that I was mistaken - their computer told them so.
When I gave the part # on the the box (not the one I ordered), and described
how it is 1/2 the size of a Vanagon rad, the guy (Chris, apparently the
manager) asked me to take a digital picture and send it to him! After 3 calls,
he finally gave me an RMA#, and told me to send it back prepaid...


I am still hopeful that they will make good and issue a refund, but at this
point, it will take one damn good apology to make me consider dealing with
these guys again. I've dealt with them maybe 5-6 times over 10 years, and
this is definitely not what I expected.




Shawn Wright
http://members.shaw.ca/vwdiesels
'88 Westy 1.6TD 5 speed
'85 Jetta Diesel 1.6NA
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