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Date:         Thu, 31 Aug 2006 20:57:19 -0700
Reply-To:     David Marshall <mailinglist@FASTFORWARD.CA>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Marshall <mailinglist@FASTFORWARD.CA>
Organization: Fast Forward Automotive Inc.
Subject:      Re: Issues with CIP?
Comments: To: Shawn Wright <vwdiesels@GMAIL.COM>
In-Reply-To:  <44F748A5.9280.5403296F@vwdiesels.gmail.com>
Content-Type: text/plain; charset="us-ascii"

Weird... I have ordered many things from them and never had an issue. They seem to have this fetish for UPS though which really bugs me.

The do hire monkeys in their automated warehouse, so I think they were smoking their banana peels that day.

David Marshall

-----Original Message----- From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of Shawn Wright Sent: August 31, 2006 20:38 To: vanagon@GERRY.VANAGON.COM Subject: Issues with CIP?

Anyone have issues with CIP1.ca/com with regard to returns? I received the wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and not only were they not apologetic, they were quite certain that they could not have screwed up, and that I was mistaken - their computer told them so. When I gave the part # on the the box (not the one I ordered), and described how it is 1/2 the size of a Vanagon rad, the guy (Chris, apparently the manager) asked me to take a digital picture and send it to him! After 3 calls, he finally gave me an RMA#, and told me to send it back prepaid...

I am still hopeful that they will make good and issue a refund, but at this point, it will take one damn good apology to make me consider dealing with these guys again. I've dealt with them maybe 5-6 times over 10 years, and this is definitely not what I expected.

Shawn Wright http://members.shaw.ca/vwdiesels '88 Westy 1.6TD 5 speed '85 Jetta Diesel 1.6NA


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