Date:         Thu, 31 Aug 2006 21:07:16 -0700
Reply-To:     Joel VanderKwaak <joelvanderkwaak@GMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Joel VanderKwaak <joelvanderkwaak@GMAIL.COM>
Subject:      Re: Issues with CIP?
Comments: To: Shawn Wright <vwdiesels@gmail.com>
In-Reply-To:  <44F748A5.9280.5403296F@vwdiesels.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

I once ordered what I thought were fender flares. 10 min after I place the
online order I realized my mistake (I'd ordered fenders, doh). I could not
cancel or modify the order at the point, but could have returned the item,
after delivery, by paying a restocking fee.

On 8/31/06, Shawn Wright <vwdiesels@gmail.com> wrote:
>
> Anyone have issues with CIP1.ca/com with regard to returns? I received the
> wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and
> not only were they not apologetic, they were quite certain that they could
> not
> have screwed up, and that I was mistaken - their computer told them so.
> When I gave the part # on the the box (not the one I ordered), and
> described
> how it is 1/2 the size of a Vanagon rad, the guy (Chris, apparently the
> manager) asked me to take a digital picture and send it to him! After 3
> calls,
> he finally gave me an RMA#, and told me to send it back prepaid...
>
> I am still hopeful that they will make good and issue a refund, but at
> this
> point, it will take one damn good apology to make me consider dealing with
> these guys again. I've dealt with them maybe 5-6 times over 10 years, and
> this is definitely not what I expected.
>
>
> Shawn Wright
> http://members.shaw.ca/vwdiesels
> '88 Westy 1.6TD 5 speed
> '85 Jetta Diesel 1.6NA
>